Ohio Department of Commerce Selects ClickSoftware's Scheduling Solution; ClickSchedule Will Help ODC to Efficiently Schedule Inspections Throughout Ohio

Business Wire, Feb 8, 2001

Business Editors/High Tech Writers

CAMPBELL, Calif.--(BUSINESS WIRE)--Feb. 8, 2001

ClickSoftware (NASDAQ: CKSW), a leading provider of end-to-end service chain optimization solutions for service organizations, has announced the licensing of its ClickSchedule software solution to the Ohio Department of Commerce (ODC). ODC's Division of Industrial Compliance will use ClickSchedule to more efficiently schedule and dispatch Construction Compliance field inspectors and Operations and Maintenance field inspectors to conduct various types of building, elevator, boiler, and bedding inspections throughout Ohio.

The Ohio Department of Commerce's mission is to efficiently serve the health, safety and welfare of Ohio's workers and citizens by overseeing the competency and continued education of individuals and companies who build, modify, and maintain structures and building systems within Ohio.

The inspections conducted by the Ohio Department of Commerce are essential to the safety, health and well-being of the citizens of Ohio. ODC anticipates improvements through more efficient and effective scheduling of resources, including the ability to minimize travel time between assignments, load balancing of schedules, and optimization of on-demand and scheduled inspections.

In this system, expected to go live in March, ODC will be integrating ClickSchedule with their existing FOCUS Job Ticket Entry system. A custom integration module will be developed by ClickSoftware to allow the FOCUS system to interactively book appointments for "on demand" inspections. An electronic job ticket listing each field inspector's daily schedule will be produced by the FOCUS system, which will be emailed to the departmental fax server for subsequent transmission to the inspector's fax machine. Feedback from the field to the dispatch center will be via telephone; only those inspections that must be rescheduled will be reported back to the dispatch center.

In the future, ODC plans to fully automate the distribution of tasks to each inspector which will eliminate paperwork and reduce delays in responding to constituencies.

"The Ohio Department of Commerce has a prodigious task coordinating the schedules of all their inspectors," said Dr. Moshe BenBassat, CEO of ClickSoftware. "We are confident that the ODC, as well as the citizens of Ohio whom the department serves, will see the benefits of the scheduling solution almost immediately."

ABOUT CLICKSOFTWARE

Headquartered in Campbell, Calif., ClickSoftware is a leading provider of end-to-end service chain optimization solutions for service organizations. Its products optimize service operations by simultaneously increasing revenue, reducing operating costs, and increasing customer loyalty.

Used by customers in a wide array of industries, including telecommunications, utility, retail, high-tech, IT service, automotive, healthcare, and financial services, ClickSoftware's solutions cover daily scheduling, real time wireless monitoring and rescheduling, problem resolution, short term resource planning, strategic capacity planning, and continuous on-going business performance analysis.

A key success factor underlying ClickSoftware products is the ability to integrate seamlessly with the solutions of leading enterprise software vendors. Leading CRM and ERP vendors such as BroadVision, Clarify/Nortel, i2, SAP, Siebel Systems, Vantive/PeopleSoft and ViryaNet include ClickSoftware solutions as part of their product offerings.

In addition to its Silicon Valley headquarters, ClickSoftware has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, and the United Kingdom.

ClickSoftware's products are used by many service organizations, including: British Gas, Caterpillar, Compaq Computer Corporation, Crawfords, Crown Castle, EMEB, Enbridge Home Services, Gerber Technology, High Speed Access Corp. (HSA), ICL, Level 3 Communications, Stanley Tools, Swisscom, UPC and Verizon.

For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com.

ABOUT THE OHIO DEPARTMENT OF COMMERCE

The Department of Commerce, with more than 900 employees, is responsible for numerous regulatory functions carried out by its divisions of Financial Institutions, Real Estate and Professional Licensing, Securities, Unclaimed Funds, Labor and Worker Safety, Liquor Control, Industrial Compliance, and State Fire Marshal. It enforces regulations regarding fire codes, industrial compliance, financial institutions, real estate, auctioneers, unclaimed funds, private investigators, and worker safety, among others.

This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding anticipated benefits of ClickSoftware's products and customized solutions and the timing of product implementation, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding the development of customized solutions; and other uncertainties regarding our intellectual property. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements.