Totality — formerly MimEcom — Expands its Application and Infrastructure Management Outsourcing Solution to Europe

Business Wire, Jan 16, 2001

Business Editors, High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--Jan. 16, 2001

Totality's London Headquarters to Capitalize On

Europe's Growing Market for e-Business Outsourcing

Totality Corp., a leading provider of Application and Infrastructure Management (AIM) services for e-businesses, announced the opening of its European headquarters in London, lead by John Tilley, former managing director of Sema Group UK.

Totality is also building a site operations facility in the United Kingdom that will enable the company to remotely operate customer sites hosted in data centers throughout Europe. Currently, Totality's site operations centers are based in California and New York.

With this announcement, European companies with new e-business initiatives and existing sites experiencing operational challenges can look to Totality for a complete outsourced solution for implementation, optimization and on-going operations of their business-critical Internet sites. Forrester Research forecasts European e-business revenues to hit $1.5 trillion by 2004(a); as such, site downtime, poor site performance and lack of site security are increasingly important business-critical issues.

"As the e-business market matures in Europe, end users are demanding higher levels of site performance and reliability," said Chris Barnard, senior research analyst of IDC's European e-Business Networking Strategies. "Most internal IT departments do not have the resources or expertise to provide this level of service, which opens an incredible opportunity for companies who deliver outsourced site management. Companies with a solution tailored to the European marketplace and a focus on growth markets such as B2B, finance, telecom, interactive media and the wireless market will succeed in Europe."

Acting as a single point of accountability, Totality enables customers to deliver exceptional quality of service to its end users while increasing both technical and business control over its site. Totality also guarantees exceptional service levels, with warranties that extend beyond traditional service level agreements to cover loss of revenue. Totality's approach is unique in that it combines standardization, customization and automation to provide predictable quality of service and quick time-to-market while meeting the specific requirements of European customers.

"As European companies are starting to realize they can get a single point of contact and accountability for the operation and management of their site, all from one single vendor, they are creating demand for companies like Totality in Europe," said Tilley, general manager of European Operations for Totality. "However, competing in that market requires a good understanding of the European traditional outsourcing market, a strong capacity to educate the market on what's available today and the infrastructure to implement solutions for customers. Totality is uniquely positioned to deliver on all three of these requirements."

In regard to the nature of Totality's market, several important differences exist between Europe and the United States including, the landscape of the outsourcing market, the market strategies of data centers and the prevalence of traditional brick and mortar companies in the Internet market. Recognizing these key differences, Totality's approach is to combine its U.S. vision with the pragmatic experience of the European outsourcing market brought by Tilley. Prior to joining Totality, Tilley was managing director at Sema Group UK, one of the world's leading international IT and business service providers, responsible for outsourcing, consulting and systems integration.

In addition to its London office, Totality will open sales offices across Europe in 2001 and will offer service in countries such as Germany, France and Sweden. Totality is also developing strategic partnerships with European data centers and system integrators as well as securing relationships with hardware and software providers specific to the European market.

About Totality

Totality is a leading provider of Application & Infrastructure Management (AIM) services for large-scale, e-commerce sites requiring mass customization. Totality services Global 2000 e-businesses and fast growing Internet-centric companies. At the core of Totality's AIM services is the Totality Service Automation Platform that speeds site deployment and provides automated 24x7 ongoing management and monitoring. Accountable for a customer's e-commerce infrastructure and 24x7 operations, Totality 's unique solution is a complete outsourced alternative for business-critical e-commerce sites. The San Francisco-based, privately held company was founded in September 1999. The senior management team and founders include executives from EDS, Sema Group, Fort Point Partners, AOL/Netscape, IBM, Oracle and Sun Microsystems. For more information, visit www.totality.com.

Totality, the Totality logo, Application & Infrastructure Management (AIM) and the Totality Service Automation Platform are trademarks or servicemarks of Totality Corporation.