BT Syncordia Solutions And ClientLogic Join Forces to Lead the Way in e-CRM Services Across Europe

Business Wire, Jan 29, 2001

Business/Technology Editors

THE HAGUE, Netherlands--(BUSINESS WIRE)--Jan. 29, 2001

Combined offering to address (pound)14 billion demand for

CRM services

BT Syncordia Solutions and ClientLogic Corp. today announced a strategic alliance that will deliver managed, one-stop e-CRM (customer relationship management) solutions to businesses across Europe.

Under the terms of the agreement, BT Syncordia Solutions, the e-business and communications solutions unit within BT Ignite, and ClientLogic, a leading global provider of infrastructure and customer management solutions, will each deliver specific elements of the other's CRM activities.

ClientLogic will provide and manage Syncordia Solutions' UK-leading outsourced contact centre capabilities. Syncordia Solutions, one of the leading providers of managed and outsourced network and IT solutions in the UK, will deliver and manage the technology and network infrastructure at all of ClientLogic's European locations.

Additionally, Syncordia Solutions will adopt ClientLogic's outsourced customer contact, database marketing and fulfillment services into its service provision. This includes an industry-leading integrated desktop capability for customer care agents.

This alliance will extend Syncordia Solutions' European capability to deliver outsourced contact centre solutions as well as other e-CRM services across eight European countries, including Germany, France, Ireland and Southern Europe. The alliance will add four contact centres in the UK - Bristol, Derby, Dundee and Newcastle - to ClientLogic's current global portfolio. ClientLogic's overall agent capacity will increase by 1700 seats, while its worldwide facilities total will jump to 53.

Neil Rogers, president of Syncordia Solutions, said: "The collaboration between Syncordia Solutions and ClientLogic will enable us to become a significant competitor in Europe by 2004. The alliance combines strengths in e-CRM technology and customer service delivery to create the most comprehensive outsourced contact centre solutions, fulfillment and marketing services across Europe."

Jules Kortenhorst, CEO of ClientLogic Europe, said: "The leading expertise of Syncordia Solutions in the area of e-CRM technology, combined with ClientLogic's operational capabilities and presence across Europe, will provide world-class solutions for BT's clients to enhance the experience of their customers. We are very confident that the alliance with Syncordia Solutions will accelerate the growth of our European business."

About Syncordia Solutions

Syncordia Solutions is the e-business and communications solutions unit within BT Ignite. Syncordia provides solutions to help its clients to optimise customer value in an IP enabled world. Providing consultancy, e-business, e-CRM and network centric applications, Syncordia Solutions delivers and manages solutions on behalf of many of the world's largest and most respected organisations. With revenues of more than (pound)1 billion, Syncordia Solutions is the largest provider of managed and outsourced network and IT solutions in the UK. It has more than 27,000 customers ranging from mid-sized companies to multi-national organisations in 92 countries across the globe. For more information, visit www.syncordiasolutions.com.

About ClientLogic

ClientLogic is an international provider of integrated customer management solutions, including marketing, customer contact and fulfillment services. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee and operates in 53 locations in 11 countries throughout North America, Europe and Australia. ClientLogic offers its 250 industry-leading clients an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, e-mail, Chat, Self-Help, etc.), e-commerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com.

About Onex

Onex Corporation (www.onexcorp.com), ClientLogic's owner, is a diversified, publicly traded company with annual consolidated revenues of $20 billion, consolidated assets of $19 billion and 83,000 employees. Onex is ranked as the 12th largest company in Canada. It operates through autonomous subsidiaries that are leaders in their industries, including Sky Chefs, Celestica Inc., ClientLogic Corporation, InsLogic Corporation, MAGNATRAX Corporation, Lantic Sugar Limited, Dura Automotive Systems, Inc., J.L. French Automotive Castings, Inc., and Performance Logistics Group. Onex shares trade on the Toronto Stock Exchange under the ticker symbol OCX.