SAP and RWD Announce Strategic Alliance for User Training and Support

Business Wire, Jan 8, 2001

Business Editors/Technology Writers

NEWTOWN SQUARE, Pa.--(BUSINESS WIRE)--Jan. 8, 2001

Alliance Brings Customers Industry-Leading Expertise

for SAP(TM) Implementations

SAP America, Inc. today announced that it will begin providing change management, user training and support services to SAP customer companies through a strategic alliance with RWD Technologies, Inc. (Nasdaq:RWDT).

The alliance's new user training and support service offerings, which will be marketed as "SAP User Training and Performance Solutions...Powered by RWD," will complement the extensive project team training programs currently offered by SAP.

Together, SAP and RWD will deliver services geared toward user needs assessments and analysis, content creation, training rollout strategies, training delivery, change management and continuous improvement. The companies will combine methods, personnel, tools and their shared experience to provide customized, state-of-the-art solutions for SAP customers.

The alliance between SAP and RWD will result in training and support solutions available throughout the customers' life cycle of SAP(TM) technology usage. The change management services offered will help customers' employees readily adapt to the opportunities afforded by their companies' new or upgraded SAP implementations. Learning solutions will help SAP customers create and sustain a high level of employee performance through a variety of consulting services and innovative training solutions.

"As a world leader and innovator in end-user training and consulting, RWD brings our customers best-of-breed services to complement their implementation of SAP(TM) solutions and the strong project team training programs offered by SAP," said Richard Jaross, vice president of SAP Educational Services. "We look forward to the strong value this relationship will bring to businesses choosing SAP solutions over the entire customer life cycle."

"RWD is very excited about entering into this unique alliance with SAP Educational Services," said Debbie Ung, president of the Enterprise Systems Group at RWD. "RWD has always focused on providing world-class, user focused learning solutions designed to elevate user performance and ensure implementation success. RWD enhances the status of SAP as a trusted adviser to customers by providing them with the most innovative learning solutions available today. We look forward to collaborating with SAP to provide every customer with the leading-edge technology and performance support services necessary to guarantee success."

About SAP

SAP is the world's leading provider of e-business software solutions. Through the mySAP.com(TM) e-business platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 13,000 companies in over 100 countries run more than 30,000 installations of SAP software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at http://www.sap.com)

About RWD Technologies, Inc.

RWD Technologies, Inc., is a professional services company with headquarters in Columbia, Md., that provides a broad range of end-user performance support and e-learning solutions to businesses implementing enterprise applications. The corporation has three operational segments: Enterprise Systems Group, Manufacturing Performance Group and Latitude360. Established in 1988, RWD has approximately 1,100 employees located in 18 offices in the United States, four offices in Europe and two offices in Mexico who provide services that increase productivity and reduce operating cost for companies in more than 20 industries. Additional information about RWD can be found at the corporation's World Wide Web site: http://www.rwd.com

This press release contains forward-looking statements based on beliefs of SAP management. Any statements contained in this press release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. The words "anticipate," "believe," "estimate," "expect," "intend," "may," "plan," "project," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. Such statements reflect the current views and assumptions of SAP, and all forward-looking statements are subject to various risks and uncertainties that could cause results to differ materially from expectations. The factors that could affect future SAP financial results are discussed more fully in SAP filings with the U.S. Securities and Exchange Commission (the "SEC"), including the SAP Annual Report on Form 20-F for 1999 filed with the SEC on April 7, 2000. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. SAP undertakes no obligation to publicly update or revise any forward-looking statements.