PipeLive Chosen by Lufthansa Systems North America for Online Collaboration and Web Contact Initiative; Innovative Features, Intuitive Design Rises Above the Competition

Business Wire, Jan 8, 2001

Business Editors & Technology Writers

MELVILLE, N.Y.--(BUSINESS WIRE)--Jan. 8, 2001

PipeLive, an Interworks company, the leading provider of real time Web interaction and telephony convergence solutions, today announced that Lufthansa Systems North America, Inc. has selected PipeLive.com to initiate their online customer interaction strategy. Lufthansa Systems North America, Inc., which is part of the Lufthansa Systems Group, a leader of Information Technology in the travel and transportation industry, chose PipeLive Web Interaction Center as the solution to their Web site's live support needs, and will immediately begin offering online service to its visitors.

Lufthansa Systems North America selected PipeLive Web Interaction Center after a month-long evaluation of its technology, architecture, and ease-of-use. PipeLive's products were distinguished from its less able competitors in each of these areas, and chosen to be immediately put into live use on Lufthansa Systems North America's Internet site at www.lsyna.com.

"As part of our new Web initiatives, live interaction was clearly necessary," noted Werner G. Kunz, Vice President of Marketing & Sales for Lufthansa Systems North America. "As we evaluated each vendor, PipeLive consistently exceeded not only the others' abilities, but our expectations as well. Of particular value to us is their superior handling of our requests."

"We're excited to welcome Lufthansa Systems North America aboard our growing list of satisfied customers," adds Lawrence Lakis, Vice President of Marketing for PipeLive.com. "As leaders in our respective markets, we understand the importance of superior service and are proud to provide Lufthansa Systems North America with solutions to meet its high-flying standards."

PipeLive Web Interaction Center, the award-winning Web customer contact solution, allows companies to communicate with their Web site visitors in real time with live text chat, collaborative browsing, and interactive multimedia. By partnering with Media-Streams, PipeLive enhances the communication media by offering live voice IP (VoIP) to both representatives and customers alike. PipeLive Web Interaction Center is highly flexible and platform independent, easily integrating with users' existing IT hardware and applications.

About PipeLive

PipeLive, An Interworks company, is a leading provider of Internet customer contact and telephony convergence solutions to companies offering sales and support over the phone and Internet. PipeLive's award-winning products extend, manage and meter Internet- and telephony-based voice, text, and data communications throughout the enterprise. Founded in 1996 and privately funded, PipeLive supports customers around the world through its in New York and California offices with purchase, lease and hosting options for its PipeLive Enterprise real-time communications suite. Its OfficeLook(TM) call management and reporting package is delivered worldwide and supported by Siemens AG. Interested parties should visit www.pipelive.com for a live demonstration or contact PipeLive's New York office at US 631/630-3260 for more information.

About Lufthansa Systems North America, Inc.

Lufthansa Systems North America (LSNA)'s primary goal is to bring the quality of Lufthansa Information Systems to North America. LSNA is part of Lufthansa Systems Group (Kelsterbach, Germany), a group of Lufthansa companies that, combined, is one of the leading information technology groups in the travel and transportation market. As LSNA services this industry and encroaches other markets, its goal is to ease the customer into a leading market position with individual services and integrated solutions. The quality of the solutions and service performance secures success and long term profitability for itself and its clients.

PipeLive is a registered trademark and Internet Media Exchange is a trademark of PipeLive, an Interworks company. Other trademarks mentioned herein are trademarks or registered trademarks of their respective holders.