Support.com Extends Support Automation Software to UNIX OS; Resolution Suite Platform Supports Solaris and Oracle

Business Wire, July 10, 2001

Business Editors/High-Tech Writers

REDWOOD CITY, Calif.--(BUSINESS WIRE)--July 10, 2001

Support.com, Inc. (Nasdaq:SPRT), the leading provider of support automation software, today announced the extension of its product line to support the UNIX platform. Designed for the specific needs of enterprises and service providers utilizing the UNIX operating system, Support.com's solution offers a scalable support platform with capabilities that enable an "always up" support experience. This UNIX-based offering underlines Support.com's commitment to meeting the needs of customers, which often requires multi-platform support. By automating the support process and enabling speedy problem resolution, customers can greatly reduce direct costs and minimize loss of user productivity associated with traditional, resource intensive support structures.

"eSupport solutions that run on the high-volume, highly-scalable and fault tolerant platforms are well positioned for growth," said Ana Volpi, program manager of technical support services program of IDC. "The expansion of support infrastructure to the UNIX operating system can allow organizations to improve customer satisfaction by providing a standardized, interactive support solution without the need to implement an additional Windows NT server."

Support.com has extended its Resolution Suite to run on the Solaris, Oracle, iPlanet and Weblogic platforms, delivering a comprehensive support solution for a corporation's most critical company-wide applications. By providing support for these additional platforms, Support.com gives companies the flexibility to quickly deploy a support automation solution without increasing the costs associated with their IT infrastructure.

"This extension of our platform capabilities represents a significant milestone in Support.com's vision of seamless enterprise support across a broad range of platforms," said Scott Dale, vice president of engineering at Support.com. "We are committed to delivering solutions on the platforms that are strategic for our customers' businesses."

About Support.com

Support.com (Nasdaq:SPRT) is the leading provider of support automation software. Corporate enterprises and service providers select Support.com because its unique software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Fortune 1000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, Delta Air Lines, and Bear Stearns, plus OEMs and service providers like IBM, Sony, CSC and Excite@Home. A recognized technology leader, Support.com has received four patents including those for its DNA Probe(TM) and SmartIssue(TM) technologies. Support.com's headquarters are in Redwood City, with offices worldwide. For more information about Support.com, please visit the Company's web site at www.support.com.

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are subject to significant risks and uncertainties. In particular, the statements relating to the availability of and benefits expected from such product expansion and the vision of support across a broad range of platforms are subject to a number of risks and uncertainties including technical challenges customers may face in implementing the solutions, which could limit the expected benefits; customer acceptance of the products, the rapid pace of technological change, and other sales, marketing, and development challenges that the Company may face, which could limit the ability of the Company to successfully develop, market or continue to offer such product. A discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the risks factors detailed from time to time in our SEC reports, including those described in the Annual Report on Form 10-K. Statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update information contained in this press release.

Note to Editors: Support.com and Resolution Suite are trademarks of Support.com, Inc. in the U.S. and other countries. All other trademarks belong to their respective owners.