First Citizens Chooses Financial Fusion to Provide End-to-End Online Banking Solution; Consumer e-Finance Suite and Financial Fusion Server to Replace Sunsetted Edify Platform

Business Wire, July 16, 2001

Business/Technology Editors

BOSTON--(BUSINESS WIRE)--July 16, 2001

Financial Fusion, Inc. announced today that $11.5 billion First Citizens Bank has licensed the Consumer e-Finance Suite and Financial Fusion Server to provide banking, customer care, one-to-one marketing and content syndication to its online banking community. The Financial Fusion implementation will replace First Citizens' existing S1/Edify online banking site.

The Consumer e-Finance Suite with the Financial Fusion Server supports First Citizens' commitment to high quality service, strong customer relationships and strategic growth by allowing it to apply a customer-centered approach to its online delivery channel. The Consumer e-Finance Suite with customer care and one-to-one marketing, also enables First Citizens to intelligently leverage its online delivery channel to improve customers' banking experience. Financial Fusion offers a clear, reduced risk, migration plan for EBS implementations to a new solution, using the Consumer e-Finance Suite. The Consumer e-Finance Suite with the Financial Fusion Server is a complete end-to-end online banking solution for Global 1000 financial institutions that want to provide the best overall experience to their customers on web and wireless devises.

"Effective delivery channels are essential to First Citizens' commitment to maintaining the most comprehensive financial relationships with our customers," said Jeff Ward, Group Vice President and Manager FC Direct, First Citizens. "Financial Fusion will help us combine the quality service our customers expect with easy access to services and products via the Internet."

"First Citizens' required a partner that could provide a smooth transition from their current platform to an advanced, easy to use, feature-rich online banking offering that will improve customer retention," said John Treadway, senior vice president, Financial Fusion. "Financial Fusion provides a unique value proposition to financial institutions currently facing the need to make a new platform decision."

About First Citizens

Founded in 1898, First Citizens operates 360 branches in 204 cities and towns in North Carolina, Virginia and West Virginia. Headquartered in Raleigh, the bank has $11.15 billion in assets. First Citizens Bank is committed to providing superior financial services to individual customers and small to mid-sized businesses. For more information about First Citizens Bank and its services, visit firstcitizens.com or call toll-free 1-888-FC-DIRECT (1-888-323-4732).

Financial Fusion, Inc. (www.financialfusion.com) provides enterprise-class e-finance solutions to the world's leading financial institutions, fusing applications and middleware on a single, integrated platform. The company builds complete financial destinations for banking and STP solutions for capital markets. All solutions run on the Financial Fusion Server(TM), a 100% Java based, multi-tier architecture, built to open standards. The company's worldwide support network includes offices in 60 countries. Global alliance partners include IBM, Sun Microsystems, Global Crossing, PricewaterhouseCoopers, e-Profile, and Intuit. Financial Fusion is a wholly owned subsidiary of Sybase, Inc. (NYSE:SY).

Financial Fusion, Inc., the Financial Fusion logo and Financial Fusion Server are trademarks of Financial Fusion, Inc.