Connecticut Telephone Selects NetCracker's Web-Based End-to-End Operations Support System Solution

Business Wire, July 17, 2001

Business Editors/High-Tech Writers

WALTHAM, Mass.--(BUSINESS WIRE)--July 17, 2001

NetCracker Technology, a leading provider of comprehensive network infrastructure management solutions, Tuesday announced that Connecticut Telephone, the largest independent telecommunications service provider in the state of Connecticut has implemented NetCracker as a key component of its operations support system (OSS) solution.

The NetCracker service delivery, provisioning, and network inventory solutions will help Connecticut Telephone maintain the most efficient customer service network possible with a minimum of effort.

"We looked to NetCracker to help us provide a better value and service to our customers and remain competitive and profitable," said Terry Phillis, chief information officer of Connecticut Telephone.

"NetCracker significantly increases the efficiency of our service delivery by automating and streamlining the provisioning process. Furthermore, the NetCracker solution is architected to be future-proof so that we can scale our networks and services to meet the demands of our customers well into the future."

The NetCracker Solution automates end-to-end service provisioning based on the business processes and provisioning algorithms of the organization.

It uses NetCracker's Customer Provisioning Portal to receive service order requests, NetCracker's Inventory Management application to regularly identify and reconcile the physical and logical resources against available capacity and NetCracker's Provisioning module to automate business processes and support flow-through provisioning.

As users initiate requests for new service via their browser, the system automatically builds an end-to-end path, reserves capacity on both the physical and logical layers of the network, and creates a circuit layout record (CLR) for activation.

"Efficiency and customer service are paramount to Connecticut Telephone's business strategy," said Andrew Feinberg, president and chief executive officer of NetCracker. "Their proactive, customer focused approach to providing convenient, cost effective telecommunication services demands the efficiency and operational support NetCracker's provisioning system offers."

About NetCracker Technology

NetCracker Technology is a leading provider of inventory-based network infrastructure management solutions for telecommunications service providers and network-dependent enterprises. NetCracker's web-based inventory and provisioning solutions provide customers with fully automated flow-through provisioning based on an enterprise-wide data repository of their complete network infrastructure.

NetCracker Technology is headquartered in Waltham and can be reached at 781/736-0860 or www.netcracker.com.

About Connecticut Telephone

Founded in 1985, Connecticut Telephone is Connecticut's largest independent telecommunications service provider and its only facility based provider focused solely on the state of Connecticut. It currently provides local phone, long distance, cellular, paging and Internet access services to over 110,000 business and residential customers in Connecticut.

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies of which they are associated.