Magic Solutions Becomes Silver Association Sponsor of Help Desk Institute

Business Wire, June 18, 2001

Business Editors/High-Tech Writers

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--June 18, 2001

Help Desk Institute (HDI), a ThinkService professional community and the world's largest membership association for service and support professionals, and Magic Solutions, a division of Network Associates (Nasdaq:NETA), and a leading provider of browser-based service desk solutions, today announced that Magic Solutions will become a Silver Association Sponsor of Help Desk Institute.

HDI's sponsorship program provides expanded membership benefits to HDI's 7,500 worldwide members, while providing sponsoring companies with increased exposure to Help Desk Institute's members via a variety of marketing opportunities. There are a limited number of Bronze, Silver, and Gold Association Sponsorships available.

"We are very pleased to be working closely with Magic Solutions as a sponsoring organization of HDI," stated Ron Muns, founder and CEO, Help Desk Institute. "Having the patronage of an industry leader like Magic Solutions will assist us in achieving our mission of leading the customer support profession worldwide through new, innovative programs, and providing access to the latest and best industry resources."

"As the leader in browser-based service desk solutions, Magic is proud to be a sponsor of a leading organization like HDI," said Les Vaughn, president, Magic Solutions. "We look forward to working with HDI to continue establishing new standards for how support professionals meet the demands and needs of their own customers today."

Help desk professionals interested in obtaining more information about HDI association membership can call 800/248-5667 or visit www.thinkhdi.com.

About Magic Solutions

Magic Solutions, a Network Associates business, is the leading provider of e-services enablement solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications on, 9X and NT platforms. The Magic Total Service Desk suite, based on Magic's patent pending e-services enablement solution provides an integrated, process-oriented e-business support solution that delivers the highest levels of service with great efficiency. The Magic Solutions suite of products includes Magic Service Desk and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit http://www.magicsolutions.com/.> About Network Associates, Inc.

With headquarters in Santa Clara, Calif., Network Associates, Inc. is a leading supplier of security and availability solutions for e-businesses. Network Associates is comprised of four product groups: McAfee, delivering world class anti-virus products; PGP Security, providing firewall, intrusion detection and encryption products; Sniffer Technologies, a leader in network and application management; and Magic Solutions, providing web-based service desk solutions. For more information, Network Associates can be reached at 972/308-9960 or on the Internet at http://www.nai.com.

About Help Desk Institute, a ThinkService Community

Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, as well as the annual i-Support Symposium and Expo. HDI also offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com.

About ThinkService

ThinkService brands include Help Desk Institute (HDI) and the Customer Service Management Association (CSMA), the world's leading associations focused on technical support and customer service. ThinkService provides professional community membership services, certification and training programs, conferences and expos, publications, industry research, education and information to these professional communities to fulfill ongoing knowledge and professional development requirements. ThinkService serves practitioners, vendors, thought leaders and solution integrators. For more information, visit www.thinkservice.com.

Note to Editors: Network Associates, Sniffer, PGP, McAfee and Magic Solutions are registered trademarks of Network Associates, Inc. and/or its affiliates in the United States and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners.