BMC Software's SiteAngel Web Site Performance Monitoring Service Now Monitors from Multiple Data Centers; Sites in New York and San Jose Provide Exceptional Service

Business Wire, June 5, 2001

Business Editors & High-Tech Writers

ORLANDO, Fla.--(BUSINESS WIRE)--June 5, 2001

From its global user conference, Learning Universe, BMC Software Inc. (NYSE:BMC), the leading provider of enterprise management, today announced that it is now monitoring the SiteAngel(TM) subscription-based service from multiple data centers across the United States. SiteAngel is a Web-based service that monitors online customer satisfaction and continuously simulates and measures the true end-to-end customer experience at a Web site. It can be accessed from any location via the Internet and is platform and browser independent. SiteAngel is a key component of BMC Software's strategy of Assuring Business Availability(TM) through service management.

The BMC Software SiteAngel service deployment of multiple data center includes a new innovative approach. While other services provide monitoring from multiple points, SiteAngel is the only service that will automatically check to see if the same error is being detected from multiple locations. This will allow customers to save time and be assured that the error notification is actually a real error and not just a phantom error caused by Internet latency. Additionally, this design also provides a high-level of redundancy, assuring users that SiteAngel will always be monitoring their sites even if one site is temporarily unavailable.

SiteAngel reports provide both detailed performance data as well as an executive summary that quantifies the performance of the site and delivers advanced service level management metrics. Using these reports in combination, companies can improve Web site performance and availability, and ultimately, improve the experience of the end-user.

"By monitoring SiteAngel from multiple data centers throughout the U.S., we can now assure exceptional service and availability from multiple points," said Mary Nugent, vice president and general manager, Service Provider Solutions, BMC Software. "This multi-data center design allows BMC to check for problems and verifies that each detected error is true, saving IT personnel both time and effort in managing service levels of their Web site. Our future plans are to bring additional data centers across the globe online in upcoming quarters in order to deliver additional performance and availability."

Transaction Monitoring vs. Infrastructure Monitoring

Two types of Web monitoring techniques exist in the marketplace today. Infrastructure monitoring measures the performance of the Internet, or Internet latency, while transaction monitoring measures the performance of a Web application. The SiteAngel service, through transaction monitoring, provides data and reports beyond the scope of Internet infrastructure monitoring capabilities. For example, it checks for company-defined content errors and performance criteria, such as download time, on specific Web pages. It then notifies specified users when these errors occur. Compared to applications that monitor Internet latency, the SiteAngel transaction-monitoring service enables companies to monitor what they are able to control -- the performance and availability of their Web sites.

About SiteAngel by BMC Software

SiteAngel is an online service that monitors the performance and availability of static and dynamic Web pages to simulate the true end-user experience at an e-business Web site. SiteAngel is unique in its ability to record, playback and re-record a multi-step Web transaction from within a Web browser without requiring the user to install any software. SiteAngel excels at ease-of-use and no programming or scripting is required. For more information on SiteAngel visit www.bmc.com/siteangel/?p060501r3. For more news from BMC Software's Learning Universe global user conference go to www.bmc.com/news_events/presskits/learning_universe/.> About BMC Software

BMC Software Inc. (NYSE:BMC) is the leading provider of enterprise management solutions that assure business availability -- maintaining and optimizing business-critical systems with automated infrastructure management and unique service management capabilities. BMC Software is a member of the S&P 500, with fiscal year 2001 revenues exceeding $1.5 billion and offices worldwide. For more information, please visit BMC Software's Web site at www.bmc.com.

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2001 BMC Software Inc. All rights reserved.