Keynote Systems Teams with HP, Cisco Systems, BroadVision, Ecometry, USinternetworking and WebCriteria to Deliver Superior Online Customer Experience

Business Wire, March 14, 2001

Business/Technology Editors

SAN MATEO, Calif.--(BUSINESS WIRE)--March 14, 2001

Prominent Internet Leaders Form Web Quality of Experience Workgroup

Keynote Systems (Nasdaq: KEYN), The Internet Performance Authority(R), together with six prominent Internet companies announced today the formation of the Web Quality of Experience (QoE) Workgroup -- a group of industry leaders providing a joint set of optimized, intelligent infrastructure solutions that set the standard for superior online customer experience and drive industry innovation for meeting future online customer needs. The founding members of the Web QoE Workgroup in addition to Keynote include the Hewlett-Packard Company, Cisco Systems, BroadVision, Ecometry, USinternetworking and WebCriteria. These companies are representative of the key solution areas for creating, measuring, monitoring and controlling total Web QoE.

The workgroup's Web site, www.webqoe.org, will publish a new Web QoE Index containing quality measurements by both Keynote and WebCriteria that serves as a benchmark comparison and standard against which visitors to the site can compare the performance and site quality of their own e-business. The Web QoE Index incorporates performance and availability results from the Keynote Perspective(TM) measurement service, taken every 15 minutes between 5:00 a.m. to 9:00 p.m. PST from 66 Internet access points in 25 metropolitan areas in the United States, a subset of Keynote's global network of measurement computers in over 120 locations around the world. This results in over 29,000 weekly measurements for each site representing the experience of end users around the country.

"Our membership in the Web QoE Workgroup is yet another example of Keynote's commitment to assuring e-business success," said Bill Jones, Sr. director of public services at Keynote. "At the end of the day, it's the end user's experience that's important. With this workgroup we plan to provide intelligent infrastructure solutions that set the standard for superior online customer experience in the marketplace."

About the Web QoE Workgroup

The Web QoE Workgroup is comprised of Internet technology and e-business leaders dedicated to promoting and facilitating a positive online customer experience. It understands current customer needs and looks beyond today for effective ways to address challenges that may lie ahead for e-businesses. By leveraging the QoE tools, technologies and synergies of its member companies, the Workgroup identifies and shares best practices to sustain consumer confidence and trust of online businesses. Founding members include BroadVision, Cisco Systems Inc., Hewlett-Packard Company, Keynote Systems, USinternetworking and WebCriteria. More information can be found at www.webqoe.org.

About Keynote

Keynote Systems (Nasdaq: KEYN), The Internet Performance Authority(R), is the worldwide leader in Internet performance services that improve the quality of e-business. Approximately 3,000 corporate IT departments, Web hosting companies and Internet service and content delivery providers around the world have implemented the company's easy-to-use and cost-effective services to benchmark and manage the performance of their Web sites. Keynote was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 1-650-522-1000.

Note to Editors: The Internet Performance Authority and Perspective are either trademarks or registered trademarks of Keynote in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

To request further information about Keynote or an interview, press should call the Keynote media relations hotline at 650-522-1234. To submit an inquiry or to be added to Keynote's press release distribution list, send an email to press@keynote.com.