GWI Software to Develop Support Solutions for Microsoft Exchange 2000; GWI Software To Deliver The First Shrink Wrapped Solution For Microsoft Exchange 2000 Environments

Business Wire, March 19, 2001

Business/Technology Editors

NEW ORLEANS, La.--(BUSINESS WIRE)--March 19, 2001

GWI Software (www.gwi.com), the leading provider of collaborative IT help desk and customer support solutions, today announced they will become a Microsoft business partner and develop the first shrink-wrapped IT help desk and customer service solution for the Microsoft Exchange 2000 environment.

With almost a decade of experience in developing and delivering collaborative help desk and customer support solutions, GWI is diversifying the Company's focus to support additional collaborative platforms. GWI will port its c.Support IT help desk and customer support application to the Microsoft Exchange 2000 platform. c.Support features include: incident management, knowledge management, task management, asset management, and end-user self help features. The Microsoft Exchange 2000 version of c.Support will be available in the second quarter of 2001.

"We are excited that GWI Software will deliver a shrink-wrapped solution for customer service and support on Exchange 2000," commented Stan Sorensen, Director of .NET Enterprise Servers, at Microsoft Corp. "As a prominent player in the collaborative solutions marketplace, we are looking forward to meeting the needs of our mutual customers for these types of collaborative solutions."

"With our years of collaborative platform experience, the Microsoft environment is a natural fit for GWI," said Daren Nelson, CEO of GWI Software. "The robust Exchange 2000 platform allows us to deliver a full featured, shrink-wrapped support solution to a new market -- a market that we believe will grow significantly over the coming years. We are very excited to be broadening our offerings and provide one of the first shrink-wrap solutions for the Exchange Platform."

GWI Software, founded in 1992, is the pioneer and leading provider of IT help desk and customer service solutions for collaborative platforms. With a customer base of 2,000 sites worldwide, GWI's solutions allow users to streamline help desk and customer support operations by integrating all customer, contact, incident, asset, and service information. The Company currently markets its products worldwide from its offices in Vancouver, Washington.

GWI Software is a trademark of Groupware Incorporated. c.Support is a registered trademark of Groupware Incorporated. All other product or service names mentioned herein are trademarks of their respective owners.