Unisys Expands International Remote Systems Management Service Through Partnership with BMC Software; Partnership Maximizes Service Level Agreements for Organizations

Business Wire, March 19, 2001

Business Editors & High Tech Writers

AMSTERDAM, Netherlands--(BUSINESS WIRE)--March 19, 2001

BMC Software Inc., (NYSE:BMC), the leading provider of e-business systems management, and Dutch-based Unisys Global Network Services, a provider of network solutions and services for e-business and other environments, today announced that they have signed a partnership agreement aimed at delivering optimal service management. The partnership between the two companies addresses the issue of service level management and the ability to provide customers with a method to monitor their service level agreements (SLAs).

"Unisys has a long standing history in the service offerings industry," said Erik Koridon, Channel Manager for BMC Software. "From mainframes to distributed environments, Unisys delivers an enterprise-focused service. Utilizing BMC Software's solutions, Unisys is now able to extend its service portfolio to a true business value. With our combined offerings, Unisys has the ability to provide its clients guaranteed maximum availability and performance of its end-user applications."

Unisys provides Remote Systems Management for its national and international customers, via its e-@ction Managed Services portfolio. Under the partnership, Unisys will leverage BMC Software's solutions to manage its systems, enabling separate monitoring and management of underlying operating systems, databases and applications. Unisys will utilize BMC Software's PATROL(R) for Service Level Management (SLM), a solution from the PATROL product line that sets the standard for monitoring and managing service levels, to provide a customer-centric view of service level management that expedites the development and management of SLAs, enabling companies to systematically optimize the availability and performance of their mission critical applications.

Through optimal service management, customers can be confident that their SLAs are being met. The complete management of an infrastructure provides organizations with the opportunity to sign agreements aimed at achieving maximum customer service.

The partnership between Unisys and BMC Software addresses the changing needs of a customer's technological infrastructure. It is clear that the focus is shifting from IT activities to the core of the business activities. Resources like time, financial investments and internal technical support are increasingly outsourced to companies like Unisys.

About PATROL

PATROL is a broad, integrated solution that enables rapid deployment of advanced service level management through a unique continuous improvement process. The process not only enables customers to measure service in terms of end-user response time of business transactions and publish reports on compliance against service level agreements (SLAs), but it also uniquely allows for automated diagnosis of the root cause of failures and prediction of the impact of business change on the quality of service delivered. From a single graphical console. PATROL provides centralized control and helps to proactively manage systems, applications, databases and resources across e-business enabled enterprises.

About Unisys

Unisys is an e-business solutions company whose 37,000 employees help customers in 100 countries apply information technology to seize opportunities and overcome challenges of the Internet economy. Unisys people integrate and deliver the solutions, services, platforms and network infrastructure required by business and government to transform their organizations for success in this new era. The company offers a rich portfolio of Unisys e-@ction Solutions for e-business based on its expertise in vertical industry solutions, network services, outsourcing, systems integration and multivendor support, coupled with enterprise-class server and related technologies. The primary vertical markets Unisys serves worldwide include financial services, transportation, communications, publishing and commercial sectors, as well as the public sector, including federal government customers. Unisys is headquartered in Blue Bell, Pa., in the Greater Philadelphia area. For more information on the company, access the Unisys home page on the World Wide Web at www.unisys.com.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program that includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.

BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal year 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com, or call 800-841-2031 or 713-918-8800.