Help Desk Institute Names Reynolds and Reynolds 2001 HDI Team Excellence Award Winner

Business Wire, March 26, 2001

Business Editors/High-Tech Writers

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--March 26, 2001

Help Desk Institute (HDI), the world's largest membership association for service and support professionals, announced today that The Reynolds and Reynolds Company's (NYSE: REY) Technical Assistance Center is the winner of the 2001 HDI Team Excellence Award. The announcement was made at the Help Desk Institute Conference and Expo (HDI 2001) held March 18-21, 2001 in New Orleans.

HDI's prestigious Team Excellence Award honors the help desk team that has most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support. The HDI Team Excellence Award is the "gold medal" of the customer support profession.

The selection of the Team Excellence Award winner is based on specific criteria that evaluates the applicants' ability to demonstrate excellence in three categories: people, process, and technology.

Ron Muns, founder and CEO of HDI, commented, "This award is a tribute to the standards of excellence that The Reynolds and Reynolds Company maintains in its day-to-day operations to provide quality customer support. Reynolds and Reynolds is an exemplary organization."

"Reynolds and Reynolds has long recognized the critical importance of providing best-in-class service to our customers, as well as gaining clear, concise and timely feedback in order to continuously serve them better. This Team Excellence Award is confirmation that we're doing an excellent job," said Scott Schafer, senior vice president of Reynolds Info-Structure Services. "This Team Excellence Award is also a motivator to not only continue our best-in-class service to the automotive retailing industry, but also to strive for even greater customer satisfaction and more efficient service delivery."

Help Desk Institute's Team Excellence Awards are presented annually. The finalist organizations for this year's award included Cigna of Philadelphia and Virtua Health of Gibbsboro, N.J. For more information on the evaluation process, please visit www.thinkhdi.com. Muns added, "Everyone that seeks the award is a winner, especially the finalists. They are all world-class support organizations."

About The Reynolds and Reynolds Company

Reynolds and Reynolds, headquartered in Dayton, Ohio, is the leading provider of integrated information management solutions to the automotive retailing marketplace. The company's services include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions, document management and leasing services. To find out more about the company, its vision, products and services, visit www.reyrey.com.

About Help Desk Institute

Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI Web site at www.thinkhdi.com.

About ThinkService

ThinkService was formed in 1999 with the merger of U.K.-based Customer Service Management (CSM) Group and Colorado Springs-based Help Desk Institute, thus forming the world's largest membership and subscription organization for customer service and support professionals. ThinkService was founded to build and serve professional communities by providing a wealth of valuable resources including membership services, Web-based services, publications, conferences, training and certification programs, and industry research to a number of related communities in the service and support industry. For more information, visit www.thinkservice.com.