Gold Systems, Inc. Joins Cisco Systems' Professional Services Partner Program - PSP

Business Wire, March 5, 2001

Business Editors/High-Tech Writers

LOS ANGELES--CT Expo--(BUSINESS WIRE)--March 5, 2001

Gold Systems, Inc. announced today that it has joined Cisco Systems Inc.'s Professional Services Partner (PSP) Program.

By qualifying for the Professional Service Program, Gold Systems provides strong recognition of continuous investment in Cisco System's training and technology, and commitment to providing leading internetworking service and support to joint Cisco and Gold Systems customers. Cisco's Professional Services Partner Program is designed to help enterprise, service provider and small/medium customers keep step with the rapid pace of change required by today's business environment.

"The Cisco PSP Program offers qualified participants the opportunity to deliver professional services for planning, design, implementation, operation, and optimization of complex end-to-end networking solutions," said Parvesh Sethi, director of Global Enablement Services (GES) for Cisco. "Customers who choose to work with a Cisco Professional Services Partner will receive the highest level of technical knowledge and support. Gold Systems' enrollment in the Cisco PSP Program illustrates its commitment to providing that industry-leading support."

"Gold Systems is excited to be working with Cisco on the IP IVR (Interactive Voice Response) segment of its business and to be the only Certified Training Delivery Partner for IP IVR," said Terry Gold, CEO of Gold Systems. "Our decade of IVR experience at the enterprise level will allow Cisco to develop and deliver innovative e-business solutions such as customer care and e-commerce to its customers. Additionally, our solution accelerates application deployment and time-to-market by leveraging a corporation's existing infrastructure."

Delivering Market-Leading Service & Support

Members in the Cisco Professional Services Partner Program have completed rigorous capability assessments, demonstrating expertise in specific Cisco technologies and solutions. Qualified PSP companies demonstrate customer satisfaction through ongoing measurements and statistics, and make significant investments in the continued development and enhancement of professional services skills and business, enabling them to deliver market-leading service and support.

For enterprises seeking to implement innovative customer-centric solutions, Gold System's Vonetix(TM) product provides a single infrastructure for integrating wireless Web technologies and IVR with a company's existing customer communication interfaces. Using standards-based technology, Gold Systems accelerates application deployment and time-to-market by leveraging a corporation's existing infrastructure.

About Gold Systems, Inc.

Gold Systems, Inc. makes it easier for Global 2000 companies to empower their customers with instant access to information and transactions by combining the power of speech recognition with the wireless Web. Using standards-based technology for speech recognition and wireless Web interfaces, its primary product, Vonetix(TM), simplifies business-to-customer communications and data access while leveraging existing infrastructures. Gold Systems counts 11 of the Fortune 20 companies as clients and was named to the 1998 Inc. 500 and Deloitte & Touche Fast 500 lists of fast-growth, privately held companies. Information about Boulder, Colo.-based Gold Systems can be found at www.goldsys.com or by calling 303/447-2774. The company's U.K. office is based at Wyvols Court, Swallowfield, Reading, RG7 1WY. Tel: 44 118 988 0792, Web: www.goldsys.com.

Vonetix is a trademark of Gold Systems, Inc.

All other company and product names are used for identification purposes only and may be trademarks of their respective owners.