HDI Website Reviewed, Featured and Recommended On Harvard Business School Website

Business Wire, March 5, 2001

Business Editors/High Tech Writers

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--March 5, 2001

Help Desk Institute (HDI), a ThinkService professional community and the world's largest membership association for service and support professionals, announced today that its website (www.thinkhdi.com) is featured on the Harvard Business School website "HBS Working Knowledge," a collection of timely business information featuring research from HBS faculty and other well respected sources. Harvard Business School reviews and recommends HDI's site in its Customers & Services topic area (http://workingknowledge.hbs.edu/topics/customer).

Harvard Business School's review of HDI's website states, "For a hot time, dial the Help Desk Institute! If you're a techie or CSR (or someone who hires them), you won't be able to tear yourself away from HDI's goodies. Check out the industry polls (with real-time voting), workshops, book reviews, monthly `All Star Awards' for exceptional support personnel, calendar of industry events, and employment opportunities at Jobdesk.com--the industry's `only career assistance Web site dedicated solely to the support professional.' Click `My Tools' to find the `Computer Help Center,' which is chock-full of news about the latest computer viruses, technology marvels (petri-dish fingers, the secrets of bacterial DNA), industry news, and flat-out gossip. There's also a search engine for locating highly specialized software for business, Internet, multimedia, operating systems, utilities, and development applications. Click `Publications/Research' for advice from experts, plus current and past issues of SupportWorld Magazine Online (in PDF format). That's all in the free part. HDI also sells memberships ($150-up) that buy you forums, product discounts, salary surveys, certification evaluations, and more."

"Our mission with the HDI website - and with all of HDI's offerings - is to provide an unparalleled resource for information and education about and for the help desk and support industry," stated Ron Muns, founder and CEO, Help Desk Institute. "We are very pleased and honored to receive this acknowledgement from the Harvard Business School that we have achieved our goal."

For more information about Help Desk Institute call 1-800-248-5667 or visit www.thinkhdi.com .

About Help Desk Institute

Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI cosponsors the annual Support Services Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 6,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at http://www.thinkhdi.com./

About ThinkService

ThinkService was formed in 1999 with the merger of UK-based Customer Service Management (CSM) Group and Colorado Springs-based Help Desk Institute, thus forming the world's largest membership and subscription organization for customer service and support professionals. ThinkService was founded to build and serve professional communities by providing a wealth of valuable resources including membership services, web-based services, publications, conferences, training and certification programs, and industry research to a number of related communities in the service and support industry. Today ThinkService is the umbrella for three professional communities: Help Desk Institute, the Customer Service Management Association and the i-Support Association. For more information, visit www.thinkservice.com.