CRKInteractive Teams with Docent to Provide Online Courseware; Customizable Learning Management System Enables CRKInteractive To Deliver Tailored Learning Solutions

Business Wire, May 31, 2001

Business, Technology & Education Editors

ANDOVER, Mass.--(BUSINESS WIRE)--May 31, 2001

CRKInteractive (CRKI), a company that designs, develops and delivers training solutions to maximize the potential of employees and management, has selected Docent, Inc. (Nasdaq:DCNT), the premier provider of eLearning software for Global 2000 companies, as its learning management server (LMS) platform.

The platform will be used to run CRKI asynchronous self-paced courses given over the Internet.

"We decided on Docent(TM) after considering several options," said CRKI's vice president Peter Lynch. "The primary reason for our decision was the ability of the Docent of technology, platform to be customized by us internally. A lot of platforms do not allow for any modifications to the system - the functionality is set; and if you do need to make changes you must return to the manufacturer, which is time-consuming and costly."

"Using the Docent product," Lynch continued, "we will be able to deliver solutions to our clients that are customized to meet their unique needs. In addition, Docent is one of the few major LMS systems that offer AICC compatibility. The AICC standardization movement is well underway in the eLearning industry, and at CRKI we design our courseware to be AICC-compliant. The advantage of this compatibility is that it will allow us not only to host our courseware on Docent, but also to take our courseware and move it to the internal AICC-compliant learning management system of a large client without any modification."

"We are proud to be a front-runner in both eLearning and traditional classroom training. We have been delivering our instructor-led Customer- Focused Training Series and Workforce Optimization Series over the Internet for years. Partnering with Docent for our Web-based offerings further solidifies our position and provides great advantage to our clients," said Len Bizzarro, CRKI's vice president of marketing.

Kathleen Gogan, vice president of marketing for Docent, commented: "We are pleased that our learning management technology was chosen by an award-winning content provider such as CRKInteractive. We look forward to a long and mutually beneficial alliance."

Both Docent and CRKInteractive will be exhibiting in booth 2657 at the annual ASTD 2001 Expo June 4-6 at the Orlando County Convention Center, Orlando FL.

About Docent, Inc.

Docent, Inc. (Nasdaq:DCNT) is the premier provider of eLearning software for Global 2000 companies. Docent creates business advantage for organizations by delivering the right knowledge to the right people at the right time. Docent Enterprise(TM), which includes the award-winning Docent Learning Management Server(TM), Docent Content Delivery Server(TM), Docent Outliner(TM), and Docent Mobile(TM), provides a complete infrastructure for developing, delivering, managing and measuring eLearning. Docent's customer list boasts more than 180 companies, including 11 of the Fortune 50. Among global systems integration firms with which Docent has alliances are Accenture, Deloitte Consulting, Hewlett-Packard Company and PricewaterhouseCoopers.

Docent is headquartered in Mountain View, California, with other offices throughout the United States, Europe and Asia-Pacific. More information is available at www.docent.com, or (650) 934-9500.

About CRKInteractive

CRKInteractive (CRKI), headquartered in Andover, Massachusetts, offers diverse training courses that have been proven to dramatically improve productivity, customer satisfaction and employee retention for some of the world's most reputable and results-oriented organizations. CRKI's award-winning content is in seven Learning Practices specialties: Workforce Optimization; Leadership; Team Building; Customer-Focused Selling; Customer Focused Service; Client-Focused Consulting and Communications. CRKI delivers its curricula via multiple and flexible delivery formats, including traditional classroom means, self-paced Web courses, and live, instructor-led training over the Internet. CRKI clients include Compaq, Computer Associates, Dell Computer, Lucent Technologies, Tech Data Corporation, AT&T, Toshiba America Information Systems, NCR Corporation, General Electric, Allstate, Panasonic, Keebler, and Heller Financial. For more information, please visit www.crkinteractive.com.

This press release may contain forward-looking statements, including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. They are not historical facts or guarantees of future performance or events. They are based on current expectations, estimates, beliefs, assumptions and goals and objectives, and are subject to uncertainties that are difficult to predict. Often such statements can be identified by their use of words such as will, intends, expects, plans, believes, anticipates and estimates. All forward-looking statements included in this release are based upon information known to the parties as of the date of this release, and none of the parties assumes any obligation to update any such forward-looking statements. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by these statements. Factors which could contribute to such differences include, but are not limited to, the continued growth of the eLearning market, the ability of Docent to develop the eLearning infrastructure and content to meet parties' specifications and the receptiveness of the end users to eLearning.