ADVISORY/ Davox to Host Web-Based Seminar with AMR Research; Free Seminar to Present Solutions for Achieving Measurable Gains in Contact Centers

Business Wire, Nov 13, 2001

Business/Technology Editors

ADVISORY .... for Tuesday (Nov. 20)

--(BUSINESS WIRE)

WHO:              Joanie Rufo - research director, customer management
                  strategies, AMR Research
                  Peter Cohen - senior director, marketing, Davox
                  Corporation

WHAT:             Davox Corporation  (Nasdaq:  DAVX), a proven
                  provider of customer  interaction  management (CIM)
                  solutions,  will host a Web-based seminar to help
                  contact center executives learn to effectively meet
                  the needs of customers,  customer service
                  representatives and managers.

WHEN:             Tuesday, November 20, 2001 at 2:00 p.m. EST

WHERE:            To register for the seminar, please visit
                  www.davox.com.

WHY:              Guest speaker Joanie Rufo, a leading expert on
                  customer support and services strategies, will help
                  seminar participants identify strategies to improve
                  contact center effectiveness and enhance customer
                  relationships. The seminar will discuss proven
                  solutions that cut costs, boost agent productivity,
                  improve customer service and enhance revenues.

About Davox Corporation

Davox Corporation (NASDAQ: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Internet. Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications firms, utilities and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com.