Jones, Day, Reavis & Pogue Tops the BTI Client Service A-Team; Sullivan & Cromwell Comes in Close Second; Fortune 1000 Clients are 2 to 7 Times Happier with 30 Law Firms

Business Wire, Nov 14, 2001

Business Editors & Legal Writers

BOSTON--(BUSINESS WIRE)--Nov. 14, 2001

The BTI Consulting Group's (Boston) Survey of Client Service Performance for Law Firms finds Jones, Day, Reavis & Pogue tops the list of the BTI Client Service 30--the cream of the crop of client service performance. Also notable is Sullivan & Cromwell, number 2 on the BTI Client Service 30. These firms stand well above the competition in a client-nominated forum.

BTI's research with almost 200 hundred corporate counsel uncovered the client service performance of hundreds of law firms, with the top 30 firms performing the best across the 17 client-driven attributes that drive superior client relationships. The study also shows that 52% of the law firms cited as providing the best client service are small and midsize law firms.

"We found that those law firms named by clients to the BTI Client Service A-Team are demonstrating strong commitment and attention to their clients, and have honed the key elements that drive superior client service and committed client relationships," comments Roanne Neuwirth, a principal at BTI. "These firms have differentiated themselves in a marketplace where clients are increasingly dissatisfied and inclined to reduce the number of firms they work with. We also can't help but notice the strong presence of the small firms; they do an excellent job servicing some very large clients."

The complete list of The BTI Client Service 30, and the client service performance of numerous other law firms, are available in the new study The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team. Find information on this publication through BTI's website at www.bticonsulting.com or contact BTI at (617) 439-0333. BTI is the leader in providing high-impact research to the buyers and sellers of professional services.