SOS International Amsterdam Standardizes on Siebel eBusiness Applications

Business Wire, Oct 25, 2001

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Oct. 25, 2001

Netherland's Largest Assistance Company Uses Siebel

eInsurance to Profitably Serve Existing Customers and

Enhance Customer Relationships

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that SOS International, the largest assistance company in The Netherlands, has standardized on Siebel eBusiness Applications. The company is using Siebel eInsurance, a version of Siebel eBusiness Applications tailored to meet the specific needs of the insurance industry, to manage, synchronize, and coordinate all customer touchpoints. Siebel eInsurance enables SOS International to profitably serve existing customers and enhance customer relationships.

To provide first-class customer service, introduce new products and services, and sustain its position as the Dutch leader in assistance, SOS International needed a highly scalable, proven eBusiness solution. The company selected Siebel eInsurance to create a single, comprehensive view of the customer and significantly enhance the company's ability to service millions of policyholders through their preferred channel including the Internet, telephone, fax, or post.

Using the industry-tailored functionality of Siebel eInsurance, SOS International's 200 customer service professionals will be able to track customer service requests, leverage prior customer-focused solutions, and provide resolutions quickly and effectively on a 24x7 basis in a state-of-the-art contact center. They will be able to capture all relevant data and activities associated with a claim and link this to the customer's policy information; track the status of all documentation associated with a particular claim and initiate the ordering of underwriting documentation; and efficiently route inquiries to the most appropriate service professional. This strategy will enable the company to provide high-quality emergency assistance anywhere in the world, for incidents such as car accidents, health problems, and theft.

"By consolidating information from our disparate back office systems and delivering a single, company-wide view of the customer, Siebel eInsurance allows SOS International to deliver unparalleled customer service," says Wim Reinders, Chief Financial Officer, SOS International. "When a customer calls us, he or she often has a serious problem, sometimes involving casualties that must be addressed immediately and effectively. With Siebel eInsurance, our customer service professionals have the information and tools they need to provide a rapid, professional response and achieve outstanding customer satisfaction levels."

As the leading provider of global medical, technical, and security assistance in The Netherlands, SOS International provides corporations with a comprehensive portfolio of medical and security services to ensure that employees traveling and working internationally have access to immediate help. Services range from 24-hour medical advice, referrals to qualified doctors and hospitals, and provision of emergency medical evacuations when there is a critical illness or accident. The company is a member of the International Assistance Group (IAG), which has more than 1,600 professionals dedicated to providing the highest-quality global assistance.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.