Wheelhouse Profiled in IDC Report on CRM Services Leaders and Innovators

Business Wire, Sept 19, 2001

Business/Technology Editors

BURLINGTON, Mass.--(BUSINESS WIRE)--Sept. 19, 2001

In a newly published competitive analysis of CRM services providers, market analyst firm IDC cited Wheelhouse Corporation as an example of leadership and innovation in the worldwide CRM services market.

IDC reports that CRM services is a high-growth market opportunity worldwide that is expected to total over $148 billion by 2005, with a compound annual growth rate of 25.2%. The lion's share of the market will be in the United States, says the report.

"The overall value proposition of attracting, retaining, servicing and expanding relationships with customers to generate business benefits and improve the customer experience has helped buoy CRM through tough market times," the report states.

"In line with its clients' changing demands, Wheelhouse is evolving its business model to offer proprietary software, professional services and infrastructure services for CRM solutions. Wheelhouse has been building toward this comprehensive CRM strategy and business model since its inception," wrote IDC analyst Jocelyn Young.

The report cites Wheelhouse's Applications Management Center (AMC), a fiber-linked technology development, staging and management center designed to accelerate CRM system deployment and optimize the CRM ecosystem over time. It incorporates a sophisticated network operations center (NOC), Unix and NT staging development servers, high-speed networks, highly secure environments and a wide variety of tools and applications. The AMC allows Wheelhouse to offer fully customized solutions that give clients the flexibility to procure only the required resources and leverage pre-existing software while maintaining 24/7 system availability.

"The AMC is a key component of our solution set that enables clients to develop, test, deploy and manage their CRM systems," said Wheelhouse CEO Brian Carty. "Through the AMC, our software, and professional services we help major companies improve the ROI on their CRM technology investments by reducing the cost of ownership and unlocking additional business opportunity."

Wheelhouse has over 45 clients with more than 70 projects completed or underway. Selected clients include: Atex Media Solutions, Barclays Global Investors, Cablevision Systems Corporation, Cadence Design Systems, Inc., CMP's Business Technology Group, J.P. Morgan Chase, Merrill Lynch, NMS Communications, Persumma Financial LLC, RSN Media Network, Student Advantage, Inc., Textron Financial Corporation, Trendwest Resorts, Inc., VoiceStream Wireless, The Washington Post Company and Wells Fargo.

About Wheelhouse

Wheelhouse Corporation is a customer relationship management (CRM) infrastructure provider that helps companies deploy, manage and optimize their CRM systems. Through its software, services and Applications Management Center (AMC), the company works with Fortune 1000 organizations to reduce CRM system deployment time and management costs as well as to drive additional revenue opportunities across the CRM ecosystem. Wheelhouse was incorporated in September 1999 and is financed by leading venture capital firms, global investment banks and strategic corporate investors. For more information visit www.wheelhouse.com or contact Wheelhouse at info@wheelhouse.com or 781-505-3000.