Deloitte Consulting Recognized as a Leader in CRM Services; World's Top CRM Consultants Analyzed In Study By Top Research Firm

Business Wire, Sept 25, 2001

Business Editors

NEW YORK--(BUSINESS WIRE)--Sept. 25, 2001

Gartner, Inc. -- the world's leading research and advisory firm -- has listed Deloitte Consulting as an external service provider (ESP) "Leader" for its ability to execute and completeness of vision as a CRM service provider.

From a total of 25 firms evaluated, Deloitte Consulting was one of only four firms listed in the "Leaders" Quadrant. This is the third listing Deloitte has received from Gartner in the past year. In September 2000, Gartner listed Deloitte Consulting as a "Market Maker" for its ability-to-execute and completeness of vision as a consultant to e-businesses. In January 2001, Gartner listed Deloitte Consulting a "Leader" for its ability to execute and completeness of vision in providing IT strategy, planning and architecture services to enterprises.

At Gartner's September 2001 CRM Summit presentation entitled CRM Service Providers: IT Budgets Undergo Scrutiny, Changing ESP and ASP Selection Priorities, Deloitte Consulting was listed in the research firm's CRM ESP Magic Quadrant assessment. In the assessment, Deloitte Consulting was among four firms listed as a "Leader" for "ability to execute" and for "completeness of vision." Gartner's research provides a useful tool for client enterprises evaluating the capabilities of the world's largest consulting firms as potential CRM service providers.

The CRM ESP Magic Quadrant expresses overall scores for vision, global reach, technology depth, application experience, industry solutions and proven results across sales, marketing and service on multiple channels.

"We are delighted to receive our third consecutive high ranking from one of the world's top research firms," said Doug McCracken, CEO of Deloitte Consulting. "Our status as a 'Leader' reflects our ability to work with our clients to deliver practical and sustainable CRM results. We've listened closely to our clients, and we've worked closely with the leading CRM providers so that we can bring our clients CRM systems that truly improve company performance."

About the Gartner Magic Quadrant

The Magic Quadrant is copyrighted September 2001 by Gartner, Inc. and is reused with permission. Gartner's permission to quote its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.

About Deloitte Consulting

Deloitte Consulting is one of the world's leading consulting firms, providing services in all aspects of enterprise transformation, from strategy and processes to information technology and human resources. The firm's professionals help our clients, from new economy start-ups to Fortune 1000 global organizations, to create, reinvent and defend their business models by guiding them through the complexities of the evolving digital economy. Deloitte Consulting is part of Deloitte Touche Tohmatsu, one of the world's leading professional services firms, providing world-class consulting, assurance and advisory, and tax services through nearly 90,000 people in over 130 countries to nearly one-fifth of the world's largest companies, public institutions and successful fast-growing companies. For more information about Deloitte Consulting, visit www.dc.com.

"Deloitte Consulting" and the "Deloitte Consulting logo" are trademarks or registered trademarks of Deloitte Consulting or its affiliates. "Gartner, Inc." and "Magic Quadrant" are trademarks or registered trademarks of Gartner, Inc. All product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.