Davox Recognized as the Market Leader for Outbound Contact Center Solutions in High-Growth Asia-Pacific Region

Business Wire, Sept 26, 2001

Business/Technology Editors

WESTFORD, Mass.--(BUSINESS WIRE)--Sept. 26, 2001

Davox Corporation (NASDAQ: DAVX), a proven provider of customer interaction management (CIM) solutions, has been recognized as the leading provider of outbound contact center solutions in the Asia-Pacific market by international marketing, consulting and training company, Frost & Sullivan. According to Frost & Sullivan, which conducted a detailed study on the region's call center industry, Davox owns 35 percent of the total market share for outbound solutions in Asia-Pacific and has the leading market position in India and Japan. Davox Asia-Pacific customers include: ANZ Bank, Citibank Jakarta, GTL, iSeva Systems Pvt Ltd, NTT Japan, Optus, Singapore Telecom, Teledirect, Spectramind, Vodafone, Westpac and Zenta.

According to Frost & Sullivan, India is the fastest growing market for contact center systems in the Asia-Pacific region, with a projected compound annual growth rate of 24 percent from 2000 to 2007. Japan represents the largest single market in the region accounting for contact center system revenues of $259 million in 2000. The total market for contact center systems in the Asia-Pacific region is expected to increase from $655 million in the current year to $1.6 billion in 2007.

"Our leadership in outbound solutions in Asia-Pacific is a key reason that companies are looking to Davox to support their full range of customer contact requirements, including inbound and e-mail contact management," said Pramod Ratwani, vice president of Asia-Pacific at Davox. "The Asia-Pacific region has seen tremendous growth with international companies and outsourcing businesses that have established contact center operations throughout the area. Davox technology is being selected by these companies because they seek reliable contact center solutions to help deliver the highest-quality customer service."

For complete information on the Frost & Sullivan report, please visit its Web site at www.frost.com.

About Davox

Davox Corporation (NASDAQ: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Internet. Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications firms, utilities and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com.

Note: Davox is a registered trademark. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Davox's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the Ensemble solution, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of the Company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the Company, and those other factors discussed from time to time in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in the Company's quarterly reports on Form 10-Q and annual report on Form 10-K.