MetLife Selects Solution From DWL to Support Consolidation of Customers Across Multiple Lines of Business

Business Wire, Sept 4, 2001

Business Editors

NEW YORK--(BUSINESS WIRE)--Sept. 4, 2001

Leading Financial Services Organization To Support 100 Million

Customer Records With Real-Time Transactional Customer Application

DWL Incorporated, a leading provider of enterprise customer management applications, today announced MetLife has selected DWL's solution to enable the consolidation of customer information across its multiple lines of business.

To support MetLife's needs as a fully integrated financial services company with a focus on customer service, the company will implement DWL Customer(TM), a real-time, transactional application that will consolidate customer data from more than 30 business systems across the organization.

DWL Customer will consolidate customer information from MetLife's multiple lines of business, ultimately supporting a total of 100 million customers. Customer transactions from MetLife's back-end and CRM systems will flow through DWL Customer, which provides the real-time "golden" copy of all customer information and manages roles and relationships, as well as interaction history at an enterprise-wide level.

"We chose DWL because its strategic approach to managing customer information aligned well with MetLife's method. This similarity provided an advantageous opportunity to team up with DWL and build a leading real-time consolidation application that would accommodate the unique requirements of a large, multi-line financial services company," said Tony Candito, chief information officer of individual business, MetLife. "Becoming customer focused is key to providing better service and identifying new business opportunities. We intend to use this solution to help us maintain a competitive advantage against other major financial institutions."

"MetLife will benefit from improved and appropriate service levels, as well as administrative cost reductions by replacing the need to maintain multiple customer administration systems. In the long term they will benefit from implementing a customer management application that will serve as the foundation for the integration of new and different lines of businesses and the acquisition of new organizations," said Justin LaFayette, chairman and co-founder, DWL.

About MetLife

Metropolitan Life Insurance Company, a subsidiary of MetLife, Inc. (NYSE: MET), is a leading provider of insurance and other financial services to individual and group customers. The MetLife companies serve approximately nine million individual households in the U.S. and companies and institutions with 33 million employees and members. MetLife also has international insurance operations in 12 countries. For more information about MetLife, please visit the company's Web site at www.metlife.com.

About DWL Incorporated

DWL enterprise customer management applications consolidate fragmented CRM, back-office and e-business systems into unified industry solutions. DWL's enterprise applications deliver a real-time business process platform and customer integration software to create new customer-centric business processes. This business process innovation improves operational efficiencies and strengthens relationships with consumers, partners and employees.

Founded in 1996, DWL is headquartered in Toronto with offices in New York, London, Paris and Sao Paulo. DWL clients include AXA, Manulife Financial, MetLife, Erie Insurance, Royal & SunAlliance, The Body Shop and Cara Foods. DWL has system integrator and platform relationships with IBM, Accenture, Sun Microsystems, BEA Systems and Palm Computing. For more information about DWL and its products and services, please visit www.dwl.com.