Teradyne Introduces New High-Performance 24x7 Customer Support Services Leveraging Innovative Internet Technologies

Business Wire, April 11, 2002

Business/Technology Editors

MUNICH, Germany--(BUSINESS WIRE)--April 11, 2002

Teradyne, Inc. (NYSE: TER) announced that it will unveil a new suite of High Performance Engineering and Operational Services Packages at SEMICON Europa (Booth A1.413), April 16 to April 18, 2002 in Europe. These packages bring the right expertise directly to Teradyne customers 24 hours a day, 7 days a week through a variety of options -- over the web, via the telephone, through Internet connectivity, and on-site. The High-Performance Packages prepare customers for increased levels of business by providing more flexible access to expertise, more rapid response, faster application and hardware solutions and improved uptime -- all offered with superior price performance.

High-Performance Engineering Packages

The new High-Performance Engineering Packages provide flexible applications support options that meet a broad set of customer needs that enable Teradyne customers to achieve optimum time to device revenue and maximum throughput from their tester investment. These value-added engineering packages offer significant benefits from the design phase through volume production, delivering consistent solutions and in-depth applications support. "TAG's support solutions combine the worldwide team's capabilities, processes, and engineering tools with a customized consulting component to deliver fastest time to market and maximum tester utilization for our customers," explained Bill Wood, the Test Assistance Group Marketing Manager.

High-Performance Operational Packages

The new High-Performance Operational Packages, available the second half of this year, enable a heightened state of operational readiness for customers who are anticipating an upcoming ramp in business where uptime and availability are extremely important. The packages pull together the right mix of Parts Availability Services and 24x7 Expertise-based services to address customer needs ranging from intensive on-site support and rapid parts delivery to self-help and basic parts services. Global Customer Services Marketing Manager Gregory J. Tobin said, "The new High-Performance Packages deliver what's most important to our customers -- higher uptime, faster solutions and lower cost of ownership."

A New Industry Standard

Teradyne has taken the lead in redefining customer support through innovative investments in Internet technology and business processes that are integrated in the new High-Performance Packages.

-- eKnowledge Portal: a self-service web site providing customers with the most
up-to-date technical support information for Teradyne test systems, and a
comprehensive database of hardware and software solutions that provides
practical answers to critical application and operational questions.

-- Our new Customer Care Center offers 24x7 access to a live team of hardware
and software experts with a committed one-hour maximum response time. Support
is delivered over the telephone, through eConnectNET, and through on-site
visits.

-- eConnectNET, the industry's most secure Internet-based connectivity
solution, accelerates Teradyne's capability to support a remote Teradyne
tester. Teradyne engineers and customers can now engage in a remote session and
work collaboratively to develop solutions. In addition, eConnectNET offers
Business Partner Connect (BPC), an option that allows customers to collaborate
internally across sites or with external third parties. With BPC, Teradyne
customers get a strategic competitive advantage by achieving better integration
with their IDM, Subcon, and Fabless partners through improved coordination of
joint activities that drive new products to market.

About Teradyne

Teradyne (NYSE: TER) is the world's largest supplier of automatic test equipment and is also a leading supplier of high performance interconnection systems. Teradyne's test products are used by manufacturers of semiconductors, circuit assemblies, voice and broadband telephone networks. Teradyne's backplane assemblies and high-density connectors are used by manufacturers of communications and computing systems central to building networking infrastructure. The company had sales of $1.4 billion in 2001 and currently employs about 8000 people worldwide. For more information visit www.teradyne.com.