Help Desk Institute Names RHI Consulting Exclusive Career-Planning Partner

Business Wire, April 16, 2002

Business Editors

Help Desk Institute 2002

ORLANDO, Fla.--(BUSINESS WIRE)--April 16, 2002

Strategic Partnership to Deliver Online Career Portal

for Industry Association Members

The Help Desk Institute (HDI), the world's largest industry association for help desk and support professionals, today announced that RHI Consulting, a leading provider of information technology (IT) talent, is the organization's national career-development partner. Under the agreement, the two companies will co-develop a Career Center located on the HDI website (www.ThinkHDI.com) that will include salary information, career-development tools, hiring forecasts and employment trends.

The strategic partnership also offers RHI Consulting professionals access to HDI's open-standard certification programs and includes the development of co-sponsored marketing programs. In addition to providing content for the new career portal, RHI Consulting will periodically contribute to HDI's flagship publication, SupportWorld.

"HDI is pleased to enter into a relationship with the industry's leading resource on IT careers and to offer our certification program to RHI Consulting professionals," said Ron Muns, HDI founder and chief executive officer. "Our collaboration will further enhance HDI's membership benefits by providing expert career advice and insight into the technology marketplace for the support industry community."

"RHI Consulting is committed to providing the highest quality technology talent, and offering our consultants access to HDI's comprehensive certification program will help support that goal," said Katherine Spencer Lee, executive director of RHI Consulting. "We are proud to share our extensive research and expertise with the premier support-industry association through this new alliance."

About Help Desk Institute

Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, please visit the HDI web site at www.ThinkHDI.com.

About RHI Consulting

With more than 100 locations in North America, Europe, and Australia, RHI Consulting is a leading provider of technology professionals on a project and full-time basis for IT initiatives ranging from e-business development and multiplatform systems integration to network engineering and technical support. RHI Consulting offers online job search services at www.rhic.com.