eAssist Names Head of Worldwide Business Development; Lonny Oswalt, Previously Worldwide Head of Business Development for Remedy Joins eAssist's Management team

Business Wire, April 25, 2002

Business Editors & High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--April 25, 2002

eAssist Global Solutions, a leader in integrated customer care solutions, today announced that Lonny Oswalt has been named Vice President of Worldwide Business Development. Lonny will report to Dan Plashkes, eAssist President and Chief Executive Officer. Lonny is a proven executive with 17 years experience in senior management, strategic alliances, SI channel sales, business and product development, spanning a diverse range of state-of-the-art software technologies.

"Lonny is a key addition to our executive team," said Plashkes. "His extensive background in CRM and enterprise software experience in Business Development, SI Channel Sales, Marketing and Product Development will prove invaluable as we focus on extending our distribution strategy through key alliances."

Prior to joining eAssist, Oswalt was Head of Worldwide Corporate Business Development for Remedy Corporation. While at Remedy, Lonny built and managed a $250M line of business, growing revenue significantly in a down market.

Before joining Remedy, Lonny showed his entrepreneurial spirit as the Co-Founder and Vice President of Sales, Marketing and Business Development at SoftSmart where he developed the go to market strategy and sales execution. Previous to founding SoftSmart, Lonny worked for 15 years at Lockheed Martin, most recently as General Manager, Flight Control Products Business Unit.

Oswalt is a graduate of University of Arizona, with a degree in Mechanical Engineering with minors in Physics and Computer Science.

About eAssist Global Solutions, Inc.

eAssist is a leading provider of CRM customer care solutions. eAssist allows companies to provide the best possible customer service by ensuring that every customer interaction -- whether proactive or reactive -- provides a positive experience that results in extending the customer relationship and maximizing customer lifetime value. eAssist's subscription-based solutions allow organizations of all sizes to dramatically strengthen relationships with their customers, while substantially reducing inefficiencies and streamlining the entire customer interaction process. The company is headquartered in San Diego, California with offices in the United States, Toronto and London. For more information, visit www.eassist.com.