Atos Origin Improves Customer Service and Productivity With Extranet Powered by Business Objects

Business Wire, April 3, 2002

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--April 3, 2002

150 Customers Gain Access to Information on Performance and

Quality of Outsourcing Services

Business Objects (Nasdaq:BOBJ), the world's leading provider of business intelligence (BI) solutions, today announced that Atos Origin, Europe's third largest IT services and outsourcing company, has deployed a Business Objects-powered extranet that gives 150 customers real-time visibility into the processes, performance, and quality of Atos Origin's outsourcing services. The Atos Origin extranet is powered by WebIntelligence(R), the internet-based BI solution from Business Objects, and provides customers with online access to all outsourcing-related information.

Atos Origin collects data from more than 100,000 service calls made each month, and uses Business Objects to access, analyze, and share information on a range of subjects, including time to resolution, quality of technical escalation process, and cost analysis. By making this data available direct to its customers via a Business Objects-powered extranet, Atos Origin has given its customers a powerful tool for improving understanding of their business operations. In addition, the extranet has allowed Atos Origin to create more collaborative partnerships with its customers, as the company and customers work together to identify internal process improvements and cost saving opportunities.

Finally, the extranet has given Atos Origin's customers the ability to track and monitor performance metrics, which they can use to ensure Atos Origin meets service level agreements. Prior to Business Objects, these indicators were based on the analysis of a wide range of data distributed on different systems and applications that often had their own embedded reporting solution and did not intercommunicate, making reporting an isolated process. This limited the scope and value of incident analysis.

In addition, Atos Origin uses Business Objects as its internal business intelligence standard. In just two months, Atos Origin rolled out an enterprise BI solution with Business Objects. One hundred reports from disparate information systems have been cut down to 27 standard formats, delivering more accurate and easily accessible information. By slashing reporting times from several days to a matter of hours each month, the system has generated a substantial productivity boost.

About Atos Origin

Atos Origin is a leading international business and technology integrator. Its business is turning client visions into results through the application of management consulting, enterprise, e-business and outsourcing solutions. The company has annual revenues of more than EUR 3 billion, operates in more than 30 countries worldwide and has 27,000 employees. Atos Origin's clients include ABN-Amro, Alstom, BNP Paribas, Euronext, Fiat, ICI, Lucent, Philips, Renault, Saudi Aramco, Shell, Unilever, Vivendi Universal and Wolters Kluwer. For more information, consult the Atos Origin Web site at: http://www.atosorigin.com.

Atos Origin's Outsourcing solutions include the partial or complete management of the information systems of a customer base made up essentially of large corporations. With over 20 years' experience, the group is today one of the European leaders on this market, and is especially prominent in France and the Netherlands. In France, the outsourcing business employs a workforce of 1,900 and has 150 customers including BNP Paribas, Ernst & Young, Philips Electronics, Euronext, and major retail groups such as Andre and France Printemps.

About Business Objects

Business Objects is the world's leading provider of business intelligence (BI) solutions. Business intelligence lets organizations access, analyze, and share information internally with employees and externally with customers, suppliers, and partners. Business intelligence helps organizations improve operational efficiency, build profitable customer relationships, and develop differentiated product offerings.

The company's products include BusinessObjects 2000, the industry's leading integrated business intelligence toolset and platform, and BusinessObjects Analytics, an integrated suite of enterprise analytic applications.

Business Objects pioneered the modern BI industry in 1990 by inventing a patented "semantic layer" that insulates users from the complexity of databases. In 1995, the company was first to focus on enterprise-scale BI deployments and today supports customers with more than 20,000 users. The company moved aggressively to the Internet in 1997 by pioneering the market for BI extranets, a market that it continues to lead today. In 2000, the company delivered the industry's first interactive wireless BI solution. Today, Business Objects continues to innovate, creating and delivering a unique vision for enterprise analytic applications.

Business Objects has more than 15,000 customers in over 80 countries. The company's stock is publicly traded under the ticker symbols NASDAQ: BOBJ and Euronext Paris: code Euroclear France 12074, and included in the SBF 120 and IT CAC 50 French stock market indexes. Business Objects can be reached at 408/953-6000 and www.businessobjects.com.