Abbey National Selects Fair, Isaac Decision System For Enterprise-wide Strategy Development

Business Wire, April 4, 2002

Business Editors

SAN RAFAEL, Calif.--(BUSINESS WIRE)--April 4, 2002

Fair, Isaac and Company, Incorporated (NYSE:FIC), the leading global provider of analytics and decision technology, announced today that Abbey National plc has selected Fair, Isaac Decision System(TM) software to design and deploy business strategies enterprise-wide. The bank will initially use Decision System in its origination and account management operations to improve customer satisfaction, service and profitability.

One of the top 20 UK companies and the sixth-largest bank in the UK with 15 million customers, Abbey National joins a rapidly growing roster of 25 businesses that have implemented Fair, Isaac's decision engine technology since its introduction one year ago. Decision System is a highly flexible tool that allows businesses in any industry to deploy, manage and improve their unique customer relationship strategies across product lines, delivery channels and software platforms. Abbey National can quickly design and implement analytically driven decision engines that can be executed in real time to consistently, accurately and automatically make complex business decisions that lead to improved business performance.

Mike Costello, Director of Abbey National's Delivery System, said, "After a nine-month detailed technical and operational evaluation process of potential vendor software, our decision to implement Fair, Isaac Decision System was based on our ongoing commitment to embrace leading-edge technologies and enhance customer satisfaction. The system's flexibility and capabilities make it an ideal solution to support our efforts to automate and improve our customer decisions throughout our operations. Decision System will help us build rewarding customer relationships and at the same time improve our operational efficiencies."

"We are excited to be working with Abbey National in implementing the solution and maximizing its effectiveness across a wide range of decision areas," said Andrew Jennings, Vice President of Market Development at Fair, Isaac. "With Decision System, the bank will quickly realize the most efficient and profitable ways to acquire and serve their customers."

Decision engines created using Decision System can be deployed across the enterprise, on mainframe, AS/400, Unix and Windows 2000 platforms. In this way, an enterprise can house their business strategies in a common architecture regardless of target applications or execution environments.

About Fair, Isaac

Fair, Isaac is the preeminent provider of creative analytics that unlock value for people, businesses and industries. The company's predictive modeling, decision analysis, intelligence management and decision engine systems power more than 14 billion decisions a year. Founded in 1956, Fair, Isaac helps thousands of companies in over 60 countries acquire customers more efficiently, increase customer value, reduce risk and credit losses, lower operating expenses and enter new markets more profitably. Most leading banks and credit card issuers rely on Fair, Isaac's analytic solutions, as do insurers, retailers, telecommunications providers and other customer-oriented companies. Through the Web site, consumers use the company's FICO(R) scores, the standard measure of credit risk, to manage their financial health.

Headquartered in San Rafael, California, Fair, Isaac is traded on the New York Stock Exchange (NYSE:FIC) and for the fiscal year ended September 30, 2001, reported net income of $46 million on revenues of $329 million. For more information, visit www.fairisaac.com.

About Abbey National plc

Abbey National plc is the UK's sixth largest banking group as measured by assets. Abbey National plc and its subsidiaries offer a comprehensive range of personal financial services including savings and investments, mortgages, banking, pensions, unit trusts, life and general insurance products, as well as secured and unsecured lending. Profit before tax for Abbey National plc in 2001 was 1,938 million pounds.

The Group's reach also stretches beyond the UK. Abbey National has retail operations in France and Italy, and offshore operations in Jersey, the Isle of Man, Gibraltar, Portugal, Hong Kong and Dubai. In addition, Abbey National's wholesale banking arm (Abbey National Treasury Services plc) is a leading participant in the international financial markets.

Except for historical information contained herein, the statements contained in this press release are forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the company's ability to derive expected revenues from new contracts, recruit and retain key technical and managerial personnel, the maintenance of its existing relationships with key alliance partners, its ability to continue to develop new and enhanced products and services, competition, regulatory changes applicable to the use of consumer credit and other data and other risks described from time to time in Fair, Isaac's SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2001. Fair, Isaac disclaims any intent or obligation to update these forward-looking statements.