Nuance Verifier Secures Voice-Driven Financial Transactions for Brazil's Largest Bank; Voiceprinting Technology Used to Ensure Customer Security At Banco Bradesco

Business Wire, April 8, 2002

Business Editors/High-Tech Writers

MENLO PARK, Calif.--(BUSINESS WIRE)--April 8, 2002

Nuance (Nasdaq:NUAN), the global leader in software for a voice-driven world, today announced that Brazil's largest private-sector bank, Banco Bradesco, has chosen Nuance's advanced voice authentication software, Nuance Verifier(TM), to increase the security of its phone-based banking services. Known as Fone Facil, this voice-driven customer service application enables Banco Bradesco's more than 15 million customers to securely check bank balances, make transactions, pay bills and transfer funds via the phone.

"Security is a key issue for Banco Bradesco, since we process more than $420 million worth of telephone transactions every month," said Marcos Bader, director for Banco Bradesco. "Nuance Verifier is helping us to achieve the security we need, combined with unparalleled customer convenience."

Nuance Verifier uses individual voiceprints -- a physical trait that is as unique as a fingerprint -- to safeguard information access. Yet, unlike other biometrics, including fingerprinting and facial scans, voiceprints provide a high-level of security without the use of special devices. Instead of expensive high-resolution cameras and scanners, voiceprints can be captured and used via an ordinary telephone to safeguard sensitive computer data, making it one of the most attractive and effective biometrics in the market today.

In the case of Banco Bradesco, once customers enroll their voiceprints, the Nuance Verifier-based system authenticates the caller's identity every time he or she calls to request account status information, make payments and move funds to other accounts.

The system was developed by Nuance and its partner GMK Eletronica Ltda., a leading provider of telephony and IVR platforms to the financial services industry in Brazil.

About Nuance

Nuance's speech recognition, voice authentication and text-to-speech software is changing the way companies interact with customers over the phone. In markets around the world, leading carriers and corporations -- including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more -- use Nuance's software to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance's software powers a range of innovative applications including automated directory assistance, voice-activated dialing, self-service banking and voice-driven customer relationship management. The company is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8.

This press release contains forward-looking statements, including, for example, those relating to the anticipated success of Banco Bradesco's application, the capabilities of Nuance Verifier and the anticipated benefits of using Nuance Verifier. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that Banco Bradesco will be unable to implement the Fone Facil application using Nuance Verifier; the risk that the Fone Facil application and/or Nuance Verifier will not achieve intended security benefits or other expected benefits; the risk that the Fone Facil application will not achieve customer adoption; and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed prospectus and quarterly report on form 10-Q. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.

Nuance and Nuance Verifier are registered trademarks or trademarks of Nuance Communications, Inc. All other trademarks are property of their respective owners.