S. Wynn Davis Joins eGain as Vice President of Worldwide Professional Services; Award-Winning Executive Experienced in Enterprise Software, Consulting

Business Wire, April 8, 2002

Business Editors/High-Tech Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--April 8, 2002

eGain Communications Corp. (Nasdaq:EGAN), a global provider of eService software, today announced the appointment of S. Wynn Davis as vice president of Worldwide Professional Services. Davis will be responsible for eGain's Consulting and Educational services on a global basis.

Davis has more than 13 years of experience in professional services for technology companies. Most recently, Davis served as vice president of Global Professional Services at Agile Software. There, he was responsible for managing field consultants, pre-sales consultants and business consultants, as well as building system integrator alliances with companies such as Accenture, Deloitte Consulting, IBM Global Services, and Technology Solutions Company (TSC).

Davis also built Agile's Value Integration Methodology for selling and delivering value-based solutions to over 800 customers including Dell Computer, Hitachi, Flextronics International, Altera, and Compaq Computer. His organization maintained 100% customer referenceability and won the Technology Partnership Corporate Award of Excellence from APICS (1), the Educational Society for Resource Management, for the implementation of Agile solutions at Dell Computer.

Previously, he served as vice president of Professional Services at Moss Software, a CRM software vendor subsequently acquired by Epiphany, Inc. He was also a senior manager for Andersen Consulting, where he helped build and manage the e-Commerce Line of Business.

"As corporate eService deployments become enterprise-wide and more strategic, companies are looking to eGain for strong business process and integration expertise," said Arnold Adriaanse, senior vice president, Worldwide Sales and Services for eGain. "Wynn Davis brings crucial management and enterprise software experience to our Professional Services Organization, and will be a key resource eGain customers can tap to optimize their eService deployments."

Davis holds a B.S. in Finance from the University of North Carolina at Chapel Hill, and an M.B.A. from University of Georgia.

(1) APICS stands for the American Production and Inventory Control

Society. As the Society's scope has broadened, it has adopted

the moniker "Educational Society for Resource Management" to

reflect its current direction and services.

About eGain Communications Corp.

eGain (Nasdaq:EGAN) is a leading provider of e-Services software for the Internet. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention -- thus delivering a significant return on investment (ROI). eGain eService Enterprise -- the company's integrated software suite -- includes applications for e-mail management, Web collaboration and self-service, and enterprise-wide knowledge management.

Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves close to 800 enterprise customers on a worldwide basis -- including Vodafone, DaimlerChrysler and ABN AMRO Bank. To find out how eGain can help you gain customers and sustain relationships, please visit http://www.egain.com or call the company's offices -- United States: 888/603-4246; London: 44 (0) 1753 464646; or Sydney: 612 9492 5400.

Trademarks: eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain's plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain's ability to manage its expenditures; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including the company's annual report on Form 10-K filed on Sept. 28, 2001, and the company's quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.