Aberdeen Group's `What Works' Winners to be Recognized at AFSMI's S-Business Education Summit and Expo

Business Wire, August 27, 2002

Business/Technology Editors

FORT MYERS, Fla.--(BUSINESS WIRE)--Aug. 27, 2002

The Association for Services Management (AFSM) International, the worldwide association for professionals in the high-technology services and support--s-business--industry, announced that it will honor the top 10 entries documented in a new Aberdeen Group study titled What Works: Ten Successful Implementations in Services Management and Field/Remote Workforce Management. The winners will be officially recognized in a ceremony at the annual AFSMI S-Business Education Summit and Expo, which will be held at the Georgia World Congress Center in Atlanta, October 6-8, 2002.

Working with AFSM International, Aberdeen Group accepted real-world examples of successful technology and business deployments for this latest research initiative. The study focuses on business and technology implementations designed to help an organization manage all aspects of its service delivery and related business and customer management activities. Aberdeen selected the top 10 entries that represent the best examples of quantifiable business returns coupled with innovation in services management and field/remote workforce technology.

"Cracking the Services Code" is the theme of this year's S-Business Education Summit and Expo, where over 50 of the industry's most influential and visionary experts will share their expertise in the areas of leadership, human capital management, services marketing and sales, service delivery, and smart sourcing. Also featured is a world-class expo showcasing the latest technology and products from world-class suppliers.

About Aberdeen Group

Since 1988, Aberdeen has been a leader in providing market analysis and positioning services that help business technology suppliers meet the challenge of establishing leadership in fast-changing markets. Aberdeen is headquartered in Boston, MA; and has research divisions in Palo Alto, CA; Fort Collins, CO; and Amsterdam, the Netherlands. Aberdeen is accessible via the Web at www.aberdeen.com.

About AFSMI:

Since 1975, AFSMI has provided leadership and education that helps services professionals meet the industry's growing challenges. A nonprofit organization, AFSMI has over 3,500 members representing more than 1,500 organizations in 47 countries. For more information about AFSMI, contact 888-756-3241, 239-275-7887, or visit http://www.afsmi.org.