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Multimedia Available: J.D. Power and Associates Reports: Overall Hotel Guest Satisfaction Increases Despite Post-9/11 Uncertainty and Difficult Economic Times
Business Wire, August 29, 2002
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--(BUSINESS WIRE)
Most major hotel chains are providing a higher level of customer satisfaction despite the tragic events of Sept. 11 and difficult economic times in the hotel industry, according to the J.D. Power and Associates 2002 North America Hotel Guest Satisfaction Study(sm) released today. Overall customer satisfaction increased in five of six segments compared to 2001.
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