New Data Shows Customers Worldwide Increasingly Are Choosing Dell for Enterprise Computing Needs

Business Wire, August 30, 2002

Business Editors & High-Tech Writers

AUSTIN, Texas--(BUSINESS WIRE)--Aug. 30, 2002

Industry Analyst Firms Say Dell Increased Market Share While

Maintaining Highest Customer Satisfaction Rating in Q2

Companies worldwide are increasingly choosing Dell (Nasdaq:DELL) server and storage systems for their enterprise computing needs, especially in the highly competitive U.S. market for Intel servers. New research from industry analyst firms shows Dell continues to gain market share, while maintaining the industry's highest levels of customer satisfaction for enterprise systems.

According to IDC, Dell maintained its No. 1 position as the leading provider of Standard Intel Architecture Servers (SIAS) in the U.S. for the second quarter of 2002, gaining one point of unit market share over the same quarter in 2001. On a worldwide basis, Dell strengthened its No. 2 position over last year, gaining more than two points of market share while the No. 1 provider lost over 4.5 share points compared to last year(a).

And as Dell has expanded its enterprise presence, customers using Dell PowerEdge servers continue to be more satisfied than companies deploying Intel-based servers from other providers. Preliminary research due out next week from industry analyst firm Technology Business Research (TBR) on Intel-based server satisfaction underscores customers' preference for Dell industry-standard PowerEdge servers. Dell has outpaced the competition for Intel server satisfaction for 18 of the last 19 quarters, a fact that TBR attributes strongly to the company's "ease of doing business" and customer satisfaction resulting from Dell's direct model.

Additionally, among the approximate 350 North American companies surveyed, more enterprise customers added Dell PowerEdge servers to their networks than other vendors' products(b).

"Our research indicates that more than 40 large corporations have changed their Intel server vendor in the past year, and more than ever, Dell continues to be the principal beneficiary of those switches due to a strong combination of pricing and corporate standardization initiatives," said Brooks L. Gray, director of computer business quarterly at TBR. "Once customers deploy Dell PowerEdge servers, they find that the systems have a clear competitive advantage in ease of configuration/installation, price/performance and total cost of ownership."

Among the recent customers that have switched to Dell as their server and storage provider are IMAX Corporation, Menasha Corporation, La Madeleine, HOK Sport, Rackspace and CBS Sportsline.com.

"Our focus on providing enterprise customers with innovative server and storage products at industry leading value seems more attractive than ever to customers of all sizes," said Michael Dell, the company's chairman and chief executive officer. "Dell will continue to meet these new customers' requirements by delivering system performance and service leadership that exceeds businesses' demanding technology requirements."

Additional information on Dell servers is available at www.dell.com/poweredge.> About Dell

Dell Computer Corporation (Nasdaq:DELL) is a premier provider of products and services required for customers worldwide to build their information-technology and Internet infrastructures. The company's revenue for the past four quarters totaled $32.1 billion. Dell, through its direct business model, designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained at www.dell.com.

(a) IDC Quarterly Server Tracker, August 2002. Top 4 U.S. Results:

Dell 29.7%, Hewlett-Packard 29.6%, IBM 10.8%, Gateway 1.4%.

(b) Source: Technology Business Research, "Intel-Based Server

Corporate IT Buying Behavior & Customer Satisfaction" Report, Q2,

2002 Dell, PowerEdge, PowerVault and Dell OpenManage are

trademarks of Dell Computer Corporation.