J.D. Edwards Certifies FieldCentrix Mobile Field Service Automation Interface With J.D. Edwards 5

Business Wire, Dec 10, 2002

Business Editors & High-Tech Writers

DENVER & IRVINE, Calif.--(BUSINESS WIRE)--Dec. 10, 2002

J.D. Edwards & Company and FieldCentrix(R) Inc. announced the certified interface between FieldCentrix Enterprise field service automation software and J.D. Edwards CRM software.

The integration was built using XPI(TM) (eXtended Process Integration), J.D. Edwards' technology that allows multiple, disparate applications to share information in real time within the enterprise, and provides external collaboration among vendors, partners and suppliers.

FieldCentrix Enterprise is the leading mobile field service automation solution available today. It combines wireless communications, mobile devices (including handheld computers, laptops, and PDAs), workflow software, and the Internet to automate the costly, time-consuming, paper-intensive processes associated with field service operations. These processes include communication between the field service worker and the office, receipt of work assignments, completion of work orders, and making information ready for invoice and payroll. This solution, combined with J.D. Edwards' robust service management software, now provides customers with a world-class field service application.

"FieldCentrix provides J.D. Edwards customers with robust scheduling, dispatching, and mobile functionality, and rounds out the J.D. Edwards CRM service management offering," said Joel Reed, director of CRM product marketing at J.D. Edwards. "Creating an interface using XPI makes the integration much stronger and more attractive to our mutual customers who are already working with a multitude of different systems and applications."

Developed for FieldCentrix by the J.D. Edwards Collaborative Applications Practice (CAP) group, the XPI-based integration is certified by J.D. Edwards and allows FieldCentrix to offer fully executable eXtended Business Processes (XBPs) that tie together FieldCentrix, J.D. Edwards and other applications in the enterprise. The result is a seamless solution for mid-market to mid-cap customers who want to add mobile field service automation to their existing CRM applications.

"With the completion of our certified XPI-based integration, we continue to address the requirements of enterprise-class customers and offer a best-in-class solution for field service operations," said Mike Gillis, vice president of strategic development for FieldCentrix. "We now provide standard interoperability with J.D. Edwards CRM applications as well as many other applications our customers use."

Sheryl Kingstone from Yankee Group comments, "Application integration frameworks, such as XPI, are a necessity in today's business environment. Companies require interoperability with various internal and external enterprise applications to efficiently run their operations. This announcement is a step in the right direction to building a platform for multi-vendor collaborative commerce. FieldCentrix becomes the mobile field service spoke in the J.D. Edwards hub of integrated CRM solutions."

FieldCentrix(R) Enterprise mobile software is integrated with J.D. Edwards 5, including CRM service management, and OneWorld(R) ERP applications.

About FieldCentrix

Based in Irvine, Calif., FieldCentrix has been shipping production mobile field service automation systems since 1998 and is the largest and most experienced provider of mobile, Internet-based software solutions for the field service industry. The company's software solutions address the problems associated with the costly maintenance and repair processes for mobile technicians, service companies, and manufacturers. For more information about FieldCentrix, call 1.888.552.0101, or visit the company's Web site at www.fieldcentrix.com.

About J.D. Edwards & Company

J.D. Edwards (Nasdaq: JDEC) makes customers stronger, enabling them to solve their most important business challenges. The company offers collaborative enterprise software as well as consulting, education and support services. J.D. Edwards' offerings are differentiated by a deeply ingrained attitude of listening to customers, innovating on their behalf, and delivering solutions as part of a results-oriented relationship. Founded in 1977 and headquartered in Denver, J.D. Edwards focuses on long-term business partnerships and helping its 6,500 customers in more than 110 countries collaborate electronically to manage their business processes, supply chains, and supplier and customer relationships. For more information visit www.jdedwards.com or call 1.800.727.5333.

Copyright(c)J.D. Edwards World Source Company, 2002. J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company. All other product names used herein are trademarks or registered trademarks of their respective owners.