AutocheX to Recognize Collision Repair Shops for Achieving ``Premier'' Customer Satisfaction Ratings

Business Wire, Dec 6, 2002

Business Editors

NACE International Autobody Congress and Exposition

SAN DIEGO--(BUSINESS WIRE)--Dec. 6, 2002

Shops with Long-Time Commitment to Customer Satisfaction Also to Receive Awards at NACE International Autobody Congress and Exposition

AutocheX, the largest and most recognized source for customer satisfaction indexing (CSI) in the collision repair and claims industry, will honor more than 200 collision repair shops for achieving "premier" CSI ratings during 2002 or for their long-time commitment to CSI.

The awards will be presented December 6 at the NACE International Autobody Congress and Exposition in Dallas.

The second annual AutocheX Premier CSI Achiever Award will recognize those shops that have demonstrated a "commitment to quality, service and satisfaction" during 2002 or over the long-term.

"AutocheX contacted a significant number of customers from each of the award-winning shops during the year," said Dennis Kiyohara, AutocheX's vice president and co-founder. "Our trained interviewers ask questions specifically designed to capture an accurate reflection of how well a shop satisfies its customers. This year's award winners are obviously doing what it takes to keep their customers happy."

The awards were also presented to those long-time customers that have shown an ongoing commitment to making customer satisfaction a top priority by consistently delivering a pleasing customer experience as measured year after year.

"We want to recognize the absolute best and consistently-achieving businesses," Kiyohara said. "They have invested the most resources and energy to produce highly pleased customers. They are a fine example to the entire industry."

About AutocheX

Since its founding in 1989, AutocheX has been the leading provider of customer satisfaction indexing (CSI) services to the automotive claims industry. AutocheX interviews more than 35,000 vehicle owners every month and has the largest database of customer opinion in the industry today. AutocheX measures customer satisfaction with the claims process, collecting information on the customer's experience with the insurance company and collision repair facility. Insurers and shops use the AutocheX results to monitor and improve customer satisfaction, to retain and attract new customers, and to increase profitability. For shops, CSI measurement also serves to enhance their business relationship with insurers. AutocheX, a Mitchell International company, also measures customer satisfaction for home and property repairs, auto glass repair, rental car and collision repair parts. For more information on AutocheX, contact Bonnie Ward at 858/530-8990 or bonnie.ward@mitchell.com.

About Mitchell

Mitchell International Inc., founded in 1946 and headquartered in San Diego, is The Source for information software and eBusiness solutions for the insurance and collision repair industries. Providing services that enhance productivity, profitability and customer satisfaction, Mitchell facilitates several million electronic transactions between more than 16,000 business partners each month. Mitchell's own parts and labor database, a critical connectivity point between shops and insurers, is trusted for its accuracy and respected as the industry standard. For more information on Mitchell, contact Bonnie Ward, PR Manager, 858/530-8990 or bonnie.ward@mitchell.com. Visit our Web site at www.mitchell.com.