Deloitte Consulting Recognized as a Leader in Business Process Transformation Services

Business Wire, Feb 11, 2002

Business Editors

NEW YORK--(BUSINESS WIRE)--Feb. 11, 2002

Recognition Caps Winning Streak of 4 "Leader" Listings from

Analyst Firm in the past 14 Months

Gartner, Inc.-- the world's leading research and advisory firm--has listed Deloitte Consulting as an external service provider ("ESP") "Leader" for its ability to execute and completeness of vision as a Business Process Transformation ("BPT") service provider.

Deloitte Consulting was one of only two firms listed as a BPT leader in Gartner's Magic Quadrant(a), capping a streak of four leadership listings in the past 14 months. A significant portion of Gartner's BPT evaluation of Deloitte Consulting's BPT services was based on direct feedback from Deloitte Consulting clients.

"This BPT magic quadrant is a validation of our longstanding and progressive capabilities in the business process transformation arena. Our clients recognize the value we have created for them through BPT, which Gartner has captured in this evaluation," said Bob Dalton, principal with Deloitte Consulting.

The Gartner report, titled ESP Business Process Transformation Magic Quadrant, defines BPT services "as the planning and implementation of new business processes and enabling models and technologies that represent significant change to the client's existing business models." In the report, "Leaders" are described as "performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market."

The report stated that leaders such as Deloitte Consulting demonstrated positive attributes in 13 criteria, which included:

-- A strategic focus on BPT services over the last two years

-- Investment to build BPT competencies

-- Continuous refinement of their delivery models to leverage learnings and
best practices

-- A clear vision of market direction

-- Compelling success stories, substantiated by client feedback.

"This is our fourth consecutive Magic Quadrant 'leader` listing from one of the world's leading research firms, a listing based on analysis of our offerings and feedback from our clients," said Doug McCracken, CEO of Deloitte Consulting. "Overall, five of our service and industry areas have received positive listings by Gartner in the past year, including our customer relationship and information technology strategy practices, and our e-Government services. This independent confirmation of the quality of our services demonstrates that our focus of delivering measurable results to clients is a winning strategy."

(a) GartnerMagic Quadrant Disclaimer

The Magic Quadrant is copyrighted January 2002 by Gartner, Inc. and is reused with permission. Gartner's permission to quote its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.

About Deloitte Consulting

Deloitte Consulting is one of the world's leading consulting firms, helping our clients to translate leading ideas and technologies into sustainable competitive and strategic advantage. Deloitte Consulting is uniquely known in the consulting industry as authentic consultants who work collaboratively with clients to marry strategy to technology, driving complex change initiatives that deliver real value. To learn more about our unique capabilities, visit us at www.dc.com.

"Deloitte Consulting" and the "Deloitte Consulting logo" are trademarks or registered trademarks of Deloitte Consulting or its affiliates. "Gartner, Inc." and "Magic Quadrant" are a trademarks or registered trademarks of Gartner, Inc. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.