NICE Demonstrates Next Generation Solutions for Content Analysis and Business Intelligence

Business Wire, Feb 12, 2002

Business Editors/High-Tech Writers

Call Center & CRM Solutions 2002

LAS VEGAS--(BUSINESS WIRE)--Feb. 12, 2002

NICE Systems Ltd (Nasdaq:NICE) a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today demonstrated next generation solutions that will provide contact centers with advanced content analysis capabilities and business intelligence tools.

"NICE, as the pioneer of the CEM strategy in the contact center industry is now showcasing new, expanded capabilities that combine technologies including automatic speech recognition, word spotting, and stress/emotion analysis to enable businesses to extract actionable business intelligence from their customer interactions," summarized Lior Arussy, corporate vice president of marketing.

NICE's next generation solutions will include the latest innovations in contact analysis including detecting when an agent talks over a customer, or when the agent or the customer is agitated. Users can retrieve calls that contain key words such as "excellent", "superior", "cancel", "can't", or a competitor's name.

The system will include a dashboard that integrates information across all dimensions including spoken words, stress levels, agent evaluations, call data, the agent's training history, skills and work schedules. Based on an analysis of all the associated data the reviewer can find and play back a specific call. All of this information is displayed using visually appealing and easy to interpret graphs.

"In today's highly competitive environment every business is looking for ways to become more customer-centric and get the most from their customer interactions," summarized Lior Arussy. "These latest innovations will enable our customers to better manage their contact centers. With enhanced content analysis and business intelligence tools, managers will be able to make more informed decisions resulting in loyal customers and a winning business."

NICE's CEM solutions are being demonstrated at the Call Center and CRM Solutions Show in Las Vegas, booth #135, on February 12th and February 13th. NICE expects this technology to be deployed in the second half of 2002.

About NICE

NICE Systems (Nasdaq:NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage.

NICE's subsidiaries and local offices are based in the United States, Canada, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE Web Site: www.nice.com)

Trademark note: 360 degree View (a), Agent@home, Executive Connect, Experience Your Customer, Lasting Loyalty, Listen Learn Lead, LogIt, LogItAll, NICE (and design), NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, NiceSoft, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Secure Your Vision, and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the company's products, inability to timely develop and introduce new technologies, products and applications, loss of market share, pressure on pricing resulting from competition, inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.

(a) Note to Editors: There is a degree sign in the brand name between 360 and View.