Chordiant Delivers Enterprise J2EE-Based Dynamically Driven CRM Solution With IBM WebSphere

Business Wire, Feb 14, 2002

Business Editors/High Tech Writers

CUPERTINO, Calif.--(BUSINESS WIRE)--Feb. 14, 2002

Chordiant Software, Inc. (NASDAQ:CHRD), a leader in Dynamically Driven Customer Relationship Management(TM) (CRM), today announced the immediate availability of the Chordiant 5 Enterprise Platform for deployment with IBM WebSphere(R) Application Server Version 4.0. The combination of Chordiant 5 and IBM WebSphere will allow global business to consumer (B2C) companies to make their enterprise marketing, selling and servicing CRM applications more rapidly deployable, scalable and dynamic.

The Chordiant 5 Enterprise Platform is one of the industry's first integrated, scalable, dynamically driven, end-to-end J2EE and XML-based CRM solutions. The move to J2EE brings market-changing differentiation to Chordiant's enterprise customers, giving them license for innovation and creativity.

Chordiant's customers will now move ahead armed with dynamic profiles of their individual customers, adaptive applications that provide real-time, process-centric processing, and multidimensional customer interactions. These new Chordiant 5-based capabilities will allow Chordiant customers to more effectively differentiate their businesses. Customers will now deliver dynamic end-to-end customer service that can lead to greater retention, up sell and ROI in a changing business economy. This process-oriented capability is available in Chordiant 5.

"We are pleased that Chordiant has selected IBM WebSphere software as the foundation for their Chordiant 5 solution," said Bill Reedy, Vice President, Business Development for WebSphere, IBM Software Group. "The enablement of Chordiant 5 for IBM WebSphere will provide businesses with sophisticated solutions for managing their customer relationships."

Built on Chordiant's JX Architecture(TM) (J2EE XML), Chordiant 5 applications enable B2C enterprises to deliver consistent, efficient and effective customer interactions in the retail banking, insurance and financial services industries. The platform further leverages existing investments - both inside the enterprise and beyond.

IBM WebSphere Application Server Version 4.0 is a premiere Java(TM) 2 Platform Enterprise Edition application server, integrating enterprise data and transactions with the e-business world. It provides a rich, e-business application deployment environment with a complete set of application services, including capabilities for high performance, fail-over and scalability.

"IBM WebSphere is consistently identified by our Global 1000 financial services customers and prospects as their application server of choice," said Stephen Kelly, Chordiant's chief executive officer. "WebSphere meets the extreme scalability and performance demands of our customers, and IBM has contributed significantly to supporting our efforts in these areas."

ABOUT IBM'S (NYSE: IBM) WEBSPHERE SOFTWARE

WebSphere is Internet infrastructure software -- known as middleware - that enables companies to develop, deploy and integrate next-generation e-business applications. WebSphere supports business applications from simple Web publishing through enterprise-scale transaction processing. WebSphere transforms the way businesses manage customer, partner and employee relationships. More information about the WebSphere software platform is on the Web at http://www.ibm.com/websphere.> ABOUT CHORDIANT SOFTWARE, INC.

Chordiant Software, Inc. (www.chordiant.com) is a worldwide leader in developing and delivering Dynamically Driven CRM solutions for global B2C enterprises.

The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multidimensional customer interactions. The unique Chordiant JX Architecture(TM) leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience.

Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, N.H.; New York; London; Paris; Amsterdam, Netherlands; Frankfurt and Munich, Germany; Johannesburg, South Africa; Sydney and Melbourne, Australia.

SAFE HARBOR

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended December 31, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.