Datamonitor Names NICE CEM as the Worldwide Leader in Quality Management and Recording

Business Wire, Feb 7, 2002

Business Editors/High-Tech Writers

RA'ANANA, Israel--(BUSINESS WIRE)--Feb. 7, 2002

NICE Systems (Nasdaq:NICE), a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management announced today that Datamonitor, a leading business information company has determined that NICE Systems leads the world-wide recording and quality management market for the third quarter of 2001.

This information was published in the "Recording Industry Quarterly," a research report that closely follows and analyzes the recording industry.

In the edition released in January 2002, Datamonitor states, "NICE has regained (its) position as market leader." It further states that NICE was the second fastest growing company -- growing 15% during the third quarter -- by increasing its market share in North America and Europe, and by securing the number one position in the fastest growing market region, Asia Pacific. NICE also moved up to second place in quality management and training.

"Datamonitor's research validates NICE's worldwide market leadership," said Lior Arussy, corporate vice president global marketing. "By achieving the overall number one position, we have demonstrated growing customer acceptance and adoption of our CEM solutions."

NICE's Customer Experience Management (CEM) solutions enable contact centers to capture, evaluate, analyze and improve the customer experience to build lasting customer loyalty.

About NICE

NICE Systems (Nasdaq:NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage.

NICE's subsidiaries and local offices are based in the United States, Canada, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE Web Site: www.nice.com)

Trademark note: 360 degree View (a), Agent@home, Executive Connect, Experience Your Customer, Lasting Loyalty, Listen Learn Lead, LogIt, LogItAll, NICE (and design), NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, NiceSoft, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Secure Your Vision, and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the company's products, inability to timely develop and introduce new technologies, products and applications, loss of market share, pressure on pricing resulting from competition, inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.

(a) Note to Editors: There is a degree sign in the brand name between 360 and View.