eGain Announces Second Fiscal Quarter Conference Call and Earnings Release Date; Teleconference and Webcast Scheduled for Tuesday, February 12, 2002

Business Wire, Jan 14, 2002

Business Editors

SUNNYVALE, Calif.--(BUSINESS WIRE)--Jan. 14, 2002

eGain Communications Corporation (Nasdaq: EGAN), a leading provider of interaction management software for Global 2000 companies, will announce financial results for the second quarter of its fiscal year 2002 on Tuesday, February 12, 2002 after the close of market.

Management of eGain will host a conference call that day to discuss the results at 2:00pm (Pacific)/5:00PM (Eastern).

To listen to the conference call via the Internet, a live web simulcast and replay of the call will be available under the investor relations section of the company's Web site at www.eGain.com. In addition, a replay of the teleconference will be available by dialing (888) 266-2081 or (703) 925-2533 (international), Passcode 5767108, until February 19, 2002.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of interaction management software that enables Global 2000 companies to transform traditional customer call centers into multi-channel contact centers. To help businesses deliver a superior customer experience and establish profitable, long-term customer relationships, eGain offers best-of-breed applications for inbound and outbound email management, real-time web collaboration, web-based self-service, and enterprise-wide knowledge management. Built using a Web-native architecture, eGain's comprehensive eService solutions provide robust scalability, global access, diverse integration capabilities and rapid deployment. Based in Sunnyvale, California, eGain has more than 800 customers, including 24 of the 50 largest global companies. For information about eGain, please visit www.eGain.com or call the company's offices - US: (888) 603-4246; London: 44 (0) 1753 464646; Sydney: 612 9492 5400.

Note to Editors:: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products are trademarks or registered trademarks of their respective companies.