Bill Robinson Joins EasyLink as Vice President of Corporate Quality; Quality Management Expert Will Help Drive Best-In-Class Customer Satisfaction and Improved Profitability

Business Wire, Jan 29, 2002

Business Editors

EDISON, N.J.--(BUSINESS WIRE)--Jan. 29, 2002

EasyLink Services Corporation (NASDAQ: EASY/EASYD), a leading global provider of services that power the exchange of information between enterprises, their trading communities and their customers, today announced that Bill Robinson has been appointed to the newly created position of Vice President of Corporate Quality, effective immediately.

In his new position, Robinson will be responsible for the overall quality management of EasyLink services, which facilitate critical business transactions such as, purchase orders, insurance claims, cargo shipping requests, credit card authorizations, customs clearances and funds transfers, among many others, for more than 20,000 companies, including over 300 of the Fortune 500. Under Robinson's leadership EasyLink will apply best practices aimed at achieving the industry "golden-standard" Six Sigma quality level to its key business processes. Such practices have been adopted by leading companies including GE, Honeywell, Motorola and many others to improve both customer satisfaction and profitability.

Most recently, Robinson served as Vice President of Quality, Reliability and Customer Satisfaction for Lucent Technologies in Murray Hill, New Jersey, where he was responsible for the overall quality management of Lucent's Data & Voice Network solutions. Previously, Robinson held several positions at Bell Labs including Quality Director for Lucent Technologies, Bell Labs. He also served as Software Director for AT&T and as R&D Department Head for AT&T Bell Labs. Robinson was also an R&D Supervisor and an Engineer for Bell Labs.

He began his career as an electronic engineer for Naval Systems Center. Robinson received a B.S.E.E. from the University of Connecticut and an M.S.E.E. from Rensselaer Polytechnic Institute in Troy, New York. He is also an adjunct professor at Stevens Institute of Technology in Hoboken, New Jersey.

Regarding his new position, Robinson commented, "I look forward to helping to bring EasyLink to the next level in terms of overall quality, driving the continuous improvement of our services, support and key internal processes that are critical to our customers' success." He added, "The results of incorporating the Six Sigma strategy into EasyLink's operations will be realized by our customers and more specifically, by their own clients."

Brad Schrader, President of EasyLink, said, "Bill Robinson brings more than 25 years of experience in quality leadership to EasyLink. The results achieved through Bill's leadership established his reputation as one of corporate America's leading quality executives. As we announced on January 15, we are committed to achieving the widely experienced gains in both customer satisfaction and operating results that stem from a well-executed quality program, and Bill's addition to the team will accelerate our progress toward those goals."

About EasyLink Services Corporation

EasyLink Services Corporation (NASDAQ: EASY/EASYD), headquartered in Edison, New Jersey, is a leading global provider of services that power the exchange of information between enterprises, their trading communities, and their customers. EasyLink's networks facilitate transactions that are integral to the movement of money, materials, products, and people in the global economy, such as insurance claims, trade and travel confirmations, purchase orders, invoices, shipping notices and funds transfers, among many others. EasyLink helps more than 20,000 companies, including over 300 of the Fortune 500, become more competitive by providing the most secure, efficient, reliable, and flexible means of conducting business electronically. For more information, please visit www.easylink.com.

This news release may contain statements of a forward-looking nature relating to the future events or the future financial results of EasyLink. Investors are cautioned that such statements are only predictions and that actual events or results may differ materially. In evaluating such statements, investors should specifically consider the various factors which could cause actual events or results to differ materially from those indicated from such forward-looking statements, including the matters set forth in the Company's reports and documents filed from time to time with the Securities and Exchange Commission.