First Computer Telephony Innovators - 1CTI - Has Integrated Its Windows 2000 and Linux Voice Messaging With Microsoft Outlook

Business Wire, July 31, 2002

Business Editors/Technology Writers

PONTE VEDRA, Fla.--(BUSINESS WIRE)--July 31, 2002

1CTI, developers of Windows 2000 and the world's market leading Linux Technology based voice processing systems, announces the integration of its CommLink(TM) unified communications tool with the popular Microsoft Outlook(R) software application. The CommLink/Outlook integration's user benefits include:

-- Receive and play voice mail from the Outlook Inbox

-- Forward voice mail as an email attachment

-- Manage incoming calls and the voice mailbox from Outlook

1CTI's advanced voice-processing systems and unified communications platforms target the small to mid-sized business with value pricing and intuitive operation. "We are dedicated to providing today's small and mid-sized businesses, even with limited resources, the technology they need to maintain a competitive foothold. Communications are integral to a company's success and we want small businesses to be able to afford and leverage computer telephony integration technology (CTI) to their advantage," stated Ed Doyle, 1CTI's CEO.

Whereas most unified communications solutions require Microsoft Exchange Server on the network, the CommLink application works on most existing network environments- either with or without an Exchange Server. This is especially appealing to the smaller business that may not have Exchange Server on its network.

CommLink integrates both voice mail and email into the client's Microsoft Outlook Inbox for efficient, easy view, single point message management. CommLink clients can forward voice mail messages as an email attachment to any email address or distribution list of email addresses.

CommLink's screen pop Call Manager displays captured caller ID(a) and announces the caller through the pc's speakers. Clients can point and click to accept the call, send it to voice mail or transfer it to another extension on the system. The Call Manager maintains a two-day record of all incoming calls to the user's extension, even when the client's pc is disconnected from the network or powered down, and whether or not the caller left a voice message. The Call Manager has a one-touch Reply button that connects the CommLink client's telephone to the caller from the pc.

1CTI's CommLink enables each mailbox user to manage total voice mailbox functionality from Outlook by using an easy to grasp graphical user interface. Clients can take advantage of many of the advanced voice messaging system features with the GUI's intuitive simplicity. The CommLink Scheduler desktop feature enables each user to setup personal greeting schedules, forwarding of calls and notification of new messages according to their office and travel schedule and is regulated by the clock on the pc.

CommLink brings CTI technology to even the smallest office. It is the most robust desktop unified communications solution at very affordable pricing.

About 1CTI

1CTI develops and provides advanced business messaging and unified communications solutions. The company maintains a first to market and market leading position with its introducing of Linux and Windows NT technology to integrated "in-the-switch" voice processing through our work with Panasonic- to date 1CTI has nearly 10,000 systems installed and operating. 1CTI provides PC based voice processing systems based on either Linux or Windows 2000 technology that integrate with most phone systems.

For additional information, visit http://www.1cti.com or contact 1CTI at 904/543-9000.

(a) Requires caller ID service from central office and enabled on the phone switch.