E-forms Implementations Provide Measurable ROI Results According to CAP Ventures Research and Create!form International

Business Wire, July 9, 2002

Business Editors/Hi-Tech Writers

CAP Ventures Inc, a leading consulting and market research firm, and Create!form International, a global provider of electronic forms and output management software, today announced the results of an e-forms return-on-investment (ROI) study. CAP Ventures conducted the in-depth primary research study to investigate whether the conversion from paper-based business communications to automated forms-based (e-forms) processes can provide a tangible, measurable ROI.

Through a combination of primary research, market statistics, analysis and case studies, the CAP Ventures, Inc. e-forms ROI study concludes that e-forms implementations can provide measurable ROI results. The study included comprehensive interviews with Create!form International customers, including Fortune 1000 companies and leading organizations such as Blue Cross of Idaho, Gallatin Steel, Interbrew UK Ltd., MTV Networks Europe, Siemens Energy and Automation (SEA) Inc., Torbay Borough Council, and Variform, Inc.

The results, published in a whitepaper entitled Achieving ROI for an Electronic Forms Implementation: A Roadmap to Success, demonstrates that an e-forms implementation focused on mission-critical transaction documents can lead to competitive advantages in the form of streamlined processes, increased productivity, improved customer relationship management, and tangible cost reductions. The case studies and ROI formulas cited in the whitepaper provide organizations with a methodology to estimate ROI for forms creation, management and distribution in a paper-based versus e-forms model for business communications.

One example from the study is Torbay Borough Council, the largest urban area council to the west of Bristol, England. The Council produces 60,000 local town bills, 100,000 household tax bills and 5,000 business tax bills per year. By using Create!form International products, Torbay's printing services unit was able to:

-- Eliminate pre-printed forms and pre-ordering requirements of up to a year in advance.

-- Implement a single-sourcing forms strategy based on one template that automatically produces 12 output versions.

-- Use one resource for forms maintenance, who can implement changes within one day.

-- Directly utilize business users in forms request, approval, and distribution processes.

-- Reduce costs by using automated collation capabilities for multi-page special projects.

The whitepaper from the study, Achieving ROI for an Electronic Forms Implementation: A Roadmap for Success, is available from the CAP Ventures (www.capv.com) or Create!form International (www.createform.com) Web sites. Localized versions for Asia Pacific and European readers are also available.

About CAP Ventures

CAP Ventures is a strategic consulting firm for providers and users of business communication technologies and services. We deliver key research, analysis, forecasting, benchmarking, and strategy recommendations to make a competitive difference in our clients' businesses. Additional information about CAP Ventures is available on the Web at: www.capv.com. To learn more about CAP Ventures services call Keith LaVangie at 781-871-9000 ext. 132 or keith_lavangie@capv.com.

About Create!form International

Founded in 1987, Create!form International develops and markets a full suite of electronic form and document management systems that provide powerful output and delivery capabilities for businesses ranging from small desktop accounting packages to large scale ERP applications. This software enables companies to streamline their document management processes and reduce their reliance on pre-printed paper forms. Create!form's solutions can be implemented quickly, without the need to reengineer existing systems. With headquarters in Waltham, Massachusetts, USA; and regional offices in the United States, Europe and Asia Pacific; the company boasts an extensive partner network that supports customers in a variety of markets including manufacturing, distribution, health, government, finance, insurance, and education. Create!form has more than 3,500 customers in over 50 countries, including Hallmark Cards, Farmers Insurance, Baxter Healthcare, Dow Chemical and Harley Davidson. For more information, visit www.createform.com.

Create!form is a trademark of Create!form International, Inc. which may be registered in certain jurisdictions. All other brand/product names are trademarks of their respective holders.