FrontRange Solutions and Help Desk Institute Announce Agreement to Provide HEAT Customers with HDI Membership and HDI Training Programs

Business Wire, June 18, 2002

Business Editors & High-Tech Writers

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--June 18, 2002

FrontRange Solutions Inc, the developer of GoldMine and HEAT, today announced the forging of a new relationship with the Help Desk Institute (HDI) that will provide its customers with discounts on HDI memberships and online training.

As a market leader in the customer relationship management (CRM) and customer service and support software arena worldwide, FrontRange continues to work closely with other industry leaders to maximize the FrontRange customer experience.

This leveraged relationship with HDI represents a significant opportunity for the FrontRange customer community, as HDI is the world's largest industry association for service and support professionals.

FrontRange Solutions is making a commitment to the support industry by providing customers with assistance in obtaining HDI online certification training and membership to HDI.

FrontRange CEO, Patrick Bultema, stated, "We all benefit when our customers increase their professionalism through open industry standards. This partnership shows our commitment to HDI, the support industry association."

Through this program, FrontRange Solutions is showing its support for HDI community and re-affirms its commitment to its customers in the mid-market.

"We've become the safe haven for IT professionals looking for a world class product and stable organization that will be present when they most need it...now," said Ted Manakas senior vice president and general manager at FrontRange Solutions. "This initiative is just one more important way that we are supporting our customers."

"We are honored to be working closely with FrontRange Solutions," said Ron Muns, founder and chief executive officer of Help Desk Institute. "This program demonstrates our combined commitment to serving IT support professionals who spend their time serving others."

For nearly 15 years, FrontRange Solutions has successfully delivered customer service solutions across a broad range of vertical markets, including education, healthcare, government and financial services.

As well as focusing on small- to medium-sized businesses, FrontRange Solutions markets to divisions of larger corporations in the mid-market who need service and support solutions for several hundred users.

About FrontRange Solutions Inc.

FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software, the company is headquartered in Colorado Springs, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore.

Solutions include: industry-leading GoldMine(R) software family for customer relationship management (CRM), team-based contact management and sales force automation; and the award-winning HEAT(R) software line for world-class customer service and support.

FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Electricite de France, Mack Trucks, Turner News Network and Salomon Smith Barney.

Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, 5-Users Choice Awards and PC Magazine "Editors' Choice."

For more information on FrontRange Solutions and its award-winning line of software, call 800/776-7889 or visit our Web site: www.frontrange.com.

About Help Desk Institute (HDI)

Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs.

In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network.

Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, please visit the HDI Web site at www.thinkhdi.com.

Note: "GoldMine, HEAT, and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the United States and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies."