Help Desk Institute Brings Gartner Research Notes Subscription to HDI Members; New Program Provides Valuable, Timely Research to Members

Business Wire, June 25, 2002

Business Editors/Technology Writers

Help Desk Institute (HDI), the world's largest industry association for help desk and support professionals, today announced that it will work with Gartner Group, the world's leading technology research and advisory firm, to offer Gartner Research Notes to HDI members. Under the terms of the agreement, HDI members will be able to receive Gartner Research Notes on a monthly basis at a reduced rate.

"We are very excited about this new program that enables us to offer our members extremely valuable timely, focused, hard research from a thought leader like Gartner. Gartner Research Notes are concise, insightful research papers that examine trends, tools and technologies, and we are happy to support the support industry by supplying them with this knowledge as part of their HDI member benefits," said Ron Muns, founder and CEO of HDI. "This new program is just another example of how HDI is constantly working to bring increased value to its members."

HDI will offer pre-selected Gartner Research Notes on a monthly basis to HDI members that subscribe to the service. Topics will include service desk, help desk, outsourcing IT support, asset management, desktop management, self service, remote access, IT service management, and workforce planning.

HDI is offering introductory promotional pricing for this new offering. More information can be obtained by visiting HDI's eStore at http://www.thinkhdiestore.com/ or calling 800/248-5667.

About Help Desk Institute

Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, visit the HDI web site at www.ThinkHDI.com.