edocs Performance On Sun Surpasses Previous Online Account Management Results

Business Wire, June 3, 2002

Business/Medical & Healthcare Editors

NATICK, Mass. & SANTA CLARA, Calif.--(BUSINESS WIRE)--June 3, 2002

World Class Customers Rely on edocs and Sun Platform For

Performance and Reliability of Online Account

Management and eBilling Systems

edocs(R), Inc. and Sun Microsystems, Inc. today announced test results that demonstrate edocs' Online Account Management and e-billing platform, eaDirect(TM), on the Solaris(TM) Operating Environment (OE) can meet and/or exceed the performance, scalability and reliability demands of the world's largest organizations.

The Sun servers were able to serve more than 4,000 concurrent users on a 40 CPU Solaris application server cluster at an average response time of 1.41 seconds, to achieve its record-setting results. The published findings of this joint effort between edocs and Sun Microsystems reinforces eaDirect's position as a performance and scalability leader in the Online Account Management and Electronic Bill Presentment and Payment markets. The tests were conducted at Sun's Burlington, Massachusetts performance testing laboratory.

Using actual customer data from a large business-to-business telecommunications provider, the eaDirect Online Account Management platform demonstrated near perfect linearity. A testing sample on an enrolled and active 4 million user base revealed the users could expect an average response time of less than 1.5 seconds for account data views. Additional testing concluded that eaDirect running on the Solaris OE will provide even the largest organizations with a reliable and predictable solution that will operate up to at least a "portal-class" 106 CPU application server cluster with no known degradation in performance.

Full system configuration and software release information has been documented in a white paper by edocs and Sun Microsystems and may be obtained at: http://www.edocs.com/whitepaperrequest_Sun.htm

As an example, market-leading North American and European telecommunications companies have already experienced product system results similar to those found in the edocs-Sun report. The edocs eaDirect platform running on the SPARC/Solaris architecture has proven to support multi-terabytes worth of data and the ability to process complex monthly account data for millions of the telecommunications customers in real world production situations--a representative sample of edocs scalability, reliability and performance capabilities.

About edocs

edocs, Inc. is the leading provider of online account management and e-billing software to Global 2000 companies. edocs' eaSuite maximizes customer relationships by enabling web-based billing, customer self-service and targeted marketing. edocs' products and services are used by some of the world's largest companies across a variety of industries spanning financial services, energy, healthcare, insurance, retail and telecommunications. Customers include AT&T Wireless, American Express, BC/BS of Minnesota, Edison International, Fannie Mae, FleetBoston Financial, Franklin Templeton, GE Capital, Saks, Sprint, Telstra, and Target. Founded in 1997 and headquartered in Natick, Massachusetts, edocs has offices in Europe and Asia. For more information call (508) 652-8600 or visit edocs.com .

Sun, the Sun logo, Sun Microsystems, Solaris and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. UNIX is a registered trademark in the United States and other countries, exclusively licensed thought X/Open Company, Ltd. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. in the United States and other countries. Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems, Inc.