Precise Automates Service Level Management of SAP Solutions, Delivering Business-Level Performance Metrics with Precise/Luminate 3.2

Business Wire, June 3, 2002

Business/Technology Editors

WESTWOOD, Mass.--(BUSINESS WIRE)--June 3, 2002

Precise Provides a Complete Application Performance Management Solution for SAP, Enabling Users to Correlate Business Objectives with Technology

Precise Software Solutions (Nasdaq: PRSE), the leader in optimizing business through Application Performance Management, today unveiled Precise/Luminate Version 3.2. Precise/Luminate(TM) is an Application Performance Management solution, delivering high-quality business metrics to manage service levels of SAP(R) solutions, and communicating the end-users' experience on performance to senior management. Precise/Luminate complements and further enhances Precise i3(TM) for SAP, its complete Application Performance Management solution. By combining high-quality SAP service level metrics with in-depth root cause analysis, Precise i3 for SAP enables customers to correlate business objectives with technology and optimize the performance of their SAP applications, improve service to end-users, and reduce costs.

One of the key challenges in managing mission-critical SAP solutions is defining key business processes and focusing resources to meet the organization's Service Level Objectives. IT management must keep its fingers on the pulse of service levels, which directly translate into end-user productivity, and any compromise to the performance of the SAP solutions must be remedied immediately.

Precise/Luminate enables IT management to establish and commit to service levels, and senior management to focus on business and technology priorities and immediately understand the impact of SAP application performance on the business. Precise/Luminate delivers unique, business-focused service level reporting and availability analysis on the SAP application, together with end-to-end performance analysis of the SAP application server, and communicates the end-user perspective on performance to senior management.

Precise/Luminate 3.2:

- Analyzes information according to business dimensions, including
organizations, geographic locations, SAP applications, application servers, SAP
R/3(R) transaction details

- Easily and effectively differentiates between issues on the network, SAP R/3
application and database servers

- Drills down into the application and database servers quickly, and easily
identifies and analyzes the root causes of performance issues

- Documents baseline performance to help IT managers prioritize IT resources
and plan for future capacity needs, in line with business objectives

- Highlights performance ratings and availability issues through exception
views

- Delivers availability measurements on network and SAP server uptimes

- Breaks down SAP R/3 transaction metrics by SAP queue, application server,
database server and network

Precise/Luminate complements and extends the functionality of Precise i3, Precise's suite of Application Performance Management solutions tailored for SAP solutions. Precise i3 correlates performance metrics across the entire SAP application infrastructure to proactively and automatically identify and resolve performance issues, to optimize application performance and maximize application availability and uptime.

Precise i3 stores and maintains high-quality performance metrics from the SAP application infrastructure, enabling users to go back in time and perform historical analysis, examine usage patterns, and identify performance trends. By analyzing long-term performance rather than simple one-time snapshots, Precise i3 provides users with a complete, intelligent picture of past performance, helping them to understand normal application behavior and immediately identify abnormal behavior, and differentiate between temporary problems and long-term performance issues.

"The addition of Precise/Luminate to our product line allows our users to focus directly on the quality of service delivered to end-users, and link IT effectiveness with business efficiency. There is a significant market opportunity for Precise/Luminate and our complete suite of industry-proven solutions tailored for SAP, and we are already generating revenues from both existing Precise/Luminate customers as well as new customers," said Andrew Bird, Executive Vice President of Marketing for Precise Software Solutions. "The Precise solutions continuously deliver a business focus of performance and availability of the SAP application to senior management, and provides the Basis team with a detailed drill down and technical analysis of business applications, geographic locations, users, and specific transactions."

Precise/Luminate 3.2 supports SAP R/3 Release 3.0 and higher, and is available immediately. Precise will demonstrate its SAP Application Performance Management solutions in booth 150 at SAPPHIRE '02, June 5-7 in Orlando.

About Precise Software Solutions -- "Performance is Our Business(TM)":

Precise Software Solutions (Nasdaq: PRSE) headquartered in Westwood, MA, delivers Precise i3, a comprehensive solution for Application Performance Management that focuses directly on the end-user experience and delivers a rapid return on technology investments. By continuously monitoring and analyzing all vital components of the application infrastructure, "from URL to SQL and Beyond(TM)", Precise i3 proactively detects and corrects the root causes of performance degradation before they affect response times. Precise i3 identifies trends and deviations from the norm, delivering the right balance of performance optimization and strategic business planning.