Pitney Bowes Selects mySAP CRM for Leasing and Asset Management

Business Wire, March 26, 2002

Business Editors/High-Tech Writers

STAMFORD, Conn.--(BUSINESS WIRE)-- March 26, 2002

SAP(R) Solution Combines Key Customer Relationship

Management and Asset Management Functionality to

Streamline Leasing Business Processes

Pitney Bowes Inc. (NYSE:PBI) and SAP AG (NYSE:SAP) today announced that Pitney Bowes has selected mySAP(TM) Customer Relationship Management (mySAP CRM) for leasing and asset management functionality to optimize the company's lease and financing activities. Pitney Bowes Global Credit Services will leverage the SAP(R) solution to integrate lease origination processes, deliver operational efficiencies, and create stronger relationships with customers, vendors, and other partners.

"The SAP solution gives us a platform to offer a variety of financing products, from simple to complex. Its scalability and flexibility will allow us to optimize our existing business strategies and enter new markets around the globe," said Matt Kissner, group president and chief venture officer, Pitney Bowes Inc.

By leveraging the SAP solution, Pitney Bowes will be able to enhance the customer relationship and experience through streamlined processes, better responsiveness to customer needs, and enhanced delivery of diverse products and services. SAP will serve as the flexible backbone needed to provide expanded financing solutions, enabling the company to more effectively cross-sell, up-sell, collapse internal cycle time to process orders, and leverage growth opportunities in diverse markets.

"The multifaceted capabilities of the SAP solution will help us meet our strategic goals for enhancing customer service, improving operating efficiency, and deploying technology for maximum competitive advantage and growth," said Bret Thomas, president of Global Credit Services, Pitney Bowes Inc. "Our customers will experience streamlined, integrated processes, and world-class automation. This will deliver the speed and quality of services that our customers need to grow their businesses and support their own customers. We will insure that our customers leverage the benefits of these opportunities through multiple generations of services and relationships."

mySAP CRM for Leasing and Asset Management

Leasing and asset management with mySAP CRM offers companies with leasing operations the only comprehensive solution with integrated customer relationship management and financial e-business functionality. By utilizing the solution, customers can increase efficiencies in lease originations, more effectively market and remarket equipment, offer optimal financing alternatives, create new channels of commerce, monitor contract status, and analyze profitability. These capabilities enable global collaboration with business partners while realizing cost efficiencies that improve the bottom line.

"SAP is the only provider that can offer lessors integrated, enterprise-wide functionality, with world-class customer relationship management capabilities," said Carol Burch, senior vice president of Global CRM Business Development at SAP AG. "The solution's scalability and global currency and language capabilities enable lessors to master the requirements of the changing market. SAP's leasing and asset management solution features the automated processes and comprehensive application of information to meet the needs of lessors of all sizes."

The solution integrates functionality from the mySAP.com(R) suite of e-business solutions, including customer relationship management, financials, and business intelligence. The complete, end-to-end solution provides leasing companies the environment needed for global, real-time integration for asset management and end-of-lease requirements on both the systems and process levels.

Tools for multi-method accounting and asset, contract, and portfolio management support the rapidly changing technical and market requirements of the leasing industry today, as well as new regulatory demands likely to occur within the industry.

About Pitney Bowes

Pitney Bowes Inc. is a $4.1 billion global provider of leading edge integrated mail and document management solutions headquartered in Stamford, Connecticut. The company serves more than 2 million businesses of all sizes through dealer and direct operations. For more information about Pitney Bowes, please visit www.pb.com.

About SAP

SAP is the world's leading provider of e-business software solutions. Through the mySAP.com(R) e-business platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP(R) software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at http://www.sap.com)

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "believe," "estimate," "intend," "may," "will," "expect," and "project" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission (the "SEC"), including the SAP Annual Report on Form 20-F for 2000 filed with the SEC on March 28, 2001. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.