SimCorp Standardizes on Siebel 7; Leading Danish Investment Management Software Company Increases Revenues and Encourages Long-term Customer Loyalty with Siebel 7

Business Wire, March 27, 2002

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--March 27, 2002

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that SimCorp, a leading Danish investment and treasury management software company, has standardized on Siebel 7. In a comprehensive deployment of Siebel 7, the latest release of Siebel Systems' fully integrated suite of eBusiness applications, SimCorp is uniting customer information across multiple channels. This strategy enables the company to accelerate revenue growth, build customer relationships, and deliver consistent world-class service. This will consequently reduce the total cost of ownership through greater productivity and reduced costs.

To successfully target, acquire, and retain more investment management customers, SimCorp needed to learn more about its customer needs and share that knowledge throughout the organization. By introducing Siebel 7 among 600 sales, marketing, and service professionals and developers worldwide, SimCorp is creating a single, comprehensive view of the customer across multiple channels. These channels can be the Internet, email, fax, and face-to-face customer contact. This approach streamlines the company's ability to sell investment and treasury management software solutions to customers worldwide, thereby strengthening SimCorp's ability to attain long-term customer satisfaction and loyalty.

The interactive, intuitive user experience of Siebel Sales 7 is helping SimCorp increase revenues more predictably and profitably by providing the means to focus on the right deals at the right time. Siebel Sales 7 provides SimCorp with a deeper insight into the sales pipeline, thus enabling the company's sales professionals to see the top opportunities and identify necessary actions to better manage those opportunities to a more rapid closure. Enhanced contact and opportunity management also empowers them to locate the right information for specific sales situations -- enabling the company to become more effective in front of the customer.

SimCorp is also using Siebel eService with the goal to deliver consistent, world-class service in a highly efficient environment and introduce powerful up-selling and cross-selling capabilities to the system. The company is focused on processing requests intelligently and quickly to enable customer self-service and assisted service. This approach allows customers to benefit from a question-and-answer response and speedily passes unsolved problems to SimCorp's technicians when needed. As a result of leveraging lower-cost Internet channels, the company is not only improving customer satisfaction and increasing revenue, but also minimizing overall service costs.

"This eBusiness strategy will enable SimCorp to further develop the scope and content of its account management services for both existing and new customers," says Torben Munch, Market Director, SimCorp A/S. "By integrating customer information, SimCorp will strengthen its potential to acquire new customers, cross-sell and up-sell additional solutions, and maintain a high-quality service. Siebel Systems is a leader in CRM applications and offers an intuitive user experience with Siebel 7. SimCorp's choice of Siebel 7 was based on these criteria. In addition, SimCorp will also be able to close down a number of self-developed internal systems."

About SimCorp

SimCorp provides a sophisticated investment management system used by financial institutions and the advanced treasury management system used in corporate treasuries. The Danish company's 700-strong global customer base ranges from banks and mortgage lenders, to pension funds, securities and commodities brokers, and portfolio/investment managers.

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.